Operations Program Manager

Operations Program Manager

Job Summary

The Manager, Clinician Services serves as a leadership resource for physician and advanced practice clinicians to coordinate onboarding and clinician support initiatives across the University of Utah Medical Group.

This position develops and maintains collaborative relationships with clinical departments, administrators, physicians, APPs, and organizational leaders to support a positive clinician experience and successful integration into University of Utah Health.

The role functions as a connector, advisor, and convener, helping align clinician needs with available resources, organizational priorities, and improvement efforts. Through relationship building, active listening, and collaboration, the Manager identifies opportunities, develops actionable recommendations, and helps advance initiatives through influence rather than direct ownership.

The position serves as a trusted resource to clinicians, departments, and executive leadership and supports the continued development of Medical Group programs and services that enhance clinician engagement, professional success, and career sustainability.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities

• Essential Functions

• Serve as the primary UUMG resource for supporting clinician onboarding, helping ensure new physicians and APPs can navigate available information, resources, programs, and connections across the Medical Group and University of Utah Health.

• Partner with department administrators and clinical leaders to understand departmental onboarding practices, identify opportunities for alignment, and strengthen connections between departmental and Medical Group resources.

• Convene appropriate stakeholders around identified needs and opportunities, establish next steps, and help maintain momentum through implementation.

• Coordinate onboarding resources, information, and communication across departments.

• Identify onboarding gaps, barriers, and opportunities for improvement.

• Facilitate connections between new clinicians and institutional resources, leaders, and support programs.

• Monitor onboarding experiences and recommend improvements.

• Relationship Management & Stakeholder Engagement

• Build and maintain effective relationships with physicians, APPs, department administrators, department leadership, and organizational partners.

• Serve as a connector across departments and organizational functions.

• Facilitate communication and collaboration among stakeholders.

• Convene groups around common opportunities and challenges.

• Support alignment of efforts while respecting departmental ownership and autonomy.

• Develop credibility and trust through consistent engagement and responsiveness.

• Program Development & Continuous Improvement

• Gather and synthesize clinician and stakeholder feedback.

• Identify trends, needs, and opportunities affecting clinician experience.

• Translate stakeholder input into actionable recommendations.

• Support the implementation of clinician-focused initiatives sponsored by UUMG.

• Monitor outcomes and identify opportunities for ongoing improvement.

• Close the loop with clinicians, departments, and stakeholders by communicating actions taken, progress, and outcomes related to identified needs and opportunities.

• Support the development, implementation, and expansion of Medical Group clinician support programs and services based on identified needs and opportunities.

• Executive Communication & Leadership Support

• Synthesize clinician and stakeholder information into concise analyses, recommendations, presentations, and executive-level briefings.

• Present findings, emerging needs, opportunities, and recommendations to senior leaders, department administrators, and physician leadership groups.

• Develop communication materials that support organizational awareness and engagement.

• Track and communicate progress on key initiatives and priorities.

• Minimum Qualifications

• EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

• Operations Program Manager, III : Requires a bachelor’s healthcare administration, business, organizational leadership, communications, education, or a related field (or equivalency) + 6 years or a master’s healthcare administration, business, organizational leadership, communications, education, or a related field (or equivalency) + 4 years of directly related work experience.

Knowledge, Skills & Abilities:

• Demonstrated success working across multiple stakeholders and organizational levels.

• Required Competencies

• Ability to move initiatives forward through relationships, facilitation, and influence in environments where responsibility is shared across multiple departments and leaders

• Exceptional Interpersonal Skills

• Ability to build productive working relationships with physicians, APPs, administrators, and senior leaders across a complex academic healthcare environment.

• Strategic Listening & Synthesis

• Ability to actively listen, identify underlying concerns and opportunities, synthesize diverse perspectives, distinguish themes from individual issues, and translate what is heard into actionable recommendations and priorities.

• Influence Without Authority

• Ability to advance initiatives, build consensus, and achieve outcomes through collaboration and relationship management rather than direct supervisory authority.

• Facilitation & Convening

• Ability to bring stakeholders together, facilitate constructive discussions, and maintain progress across initiatives involving multiple departments and partners.

• Executive Presence

• Strong written and verbal communication skills with the ability to confidently prepare and deliver presentations for physician leaders, department administrators, and senior executives.

• Self-Direction

• Highly self-motivated with the ability to independently establish priorities, navigate ambiguity, and advance projects with limited direction.

• Critical Thinking

• Strong analytical and problem-solving skills with the ability to identify themes, develop recommendations, and evaluate potential solutions.

• Organizational Navigation

• Ability to understand organizational structures, roles, decision-making processes, and areas of responsibility, and to navigate complex environments effectively while maintaining appropriate boundaries.

• Preferences

• Experience working with physicians and advanced practice clinicians.

• Experience within an academic healthcare environment.

• Experience supporting onboarding, engagement, leadership development, faculty affairs, or clinician well-being initiatives.

• Experience presenting to executive-level audiences

• Type

• Benefited Staff

• Additional Information

• The University is a participating employer with Utah Retirement Systems. Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems or University Human Resource Management if you have questions regarding the post-retirement rules.

• This position may require the successful completion of a criminal background check and/or drug screen.

• The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

• Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations