About this role
A role for an Operations Officer based in Ikeja is being recruited to oversee daily courier operations. The position focuses on coordinating pickups and deliveries, guiding and overseeing drivers and dispatch riders, tracking shipments, resolving operational issues promptly, and ensuring timely collection and proper filing of Proofs of Delivery. The role also involves maintaining accurate operational records, preparing reports, and liaising with customers, branches, and internal departments. We expect ongoing monitoring of vehicle maintenance and overall operational efficiency, along with ensuring compliance with company procedures and client SLAs.
Responsibilities
- Coordinate daily courier operations, including pickups and deliveries.
- Assign and monitor drivers and dispatch riders.
- Track shipments and resolve operational issues promptly.
- Ensure timely collection and proper filing of Proofs of Delivery (PODs).
- Maintain accurate operational records and prepare reports.
- Liaise with customers, branches, and internal departments.
- Monitor vehicle maintenance and operational efficiency.
- Ensure compliance with company procedures and client SLAs.
Requirements
- No specific qualifications or requirements are listed in the posting.