Operations Manager - University College

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Job Posting Title: Operations Manager - University College

Position Type: Professional / Unclassified

Department: LSUAM AA - EM - RSS - University College (Jennifer Picard (00067353))

Work

Location

0150 O.K. Allen Hall

Pay Grade: Professional

Job Description: The Operations Manager – University College manages day-to-day operational and financial functions for University College. This includes oversight of departmental budget, front desk operations, program logistics, scholarship administration, event planning, and compliance tracking.

Job Responsibilities

Financial Management and Operations (40%):

• Manage various operations and administrative services related to procurement, financials/budgeting, and travel.
• Ensure compliance with policies related to HR, finance/budget/accounting, travel, facilities, etc.
• Assist with operational budget and fiscal year-end processes, expenditure tracking, and financial reporting.
• Process invoices, manage scholarship funds, and manage foundation accounts.
• Assist with travel arrangements, spending authorizations, and expense reconciliation.
• Identify opportunities for cost savings and revenue growth.
• Supervise full-time Administrative Coordinator.

Front Desk Operations (30%):

• Supervise front desk staff, including student workers.
• Collaborate with internal stakeholders, such as the department head, to identify and address facility-related needs and issues.
• Oversee front desk operations, ensuring excellent customer service for students and visitors.
• Manage hiring, training, scheduling, and performance evaluation of student workers.
• Track quality assurance, set student employee goals, and manage staffing needs for efficient operations.
• Assist with developing and implementing internal procedures to improve operational efficiency.
• Act as backup for the SEP functions, assisting with student worker processes and onboarding.

Scholarship Management and Event Coordination (20%):

• Review and summarize scholarship applications based on GPA, test scores, financial need, essays, and other metrics to assist in awarding annual scholarships (45-70 scholarships/year).
• Coordinate scholarship recognition and award programs.
• Submit necessary university forms for food and vendor contracts related to events.
• Organize University College Advisory Board annual meetings and communicate with board members.
• Liaise with vendors for event logistics and coordination.
• Assist with travel arrangements.
• Coordinate University College participation in LSU Giving Day.

Other Duties (10%):

• Provide back-up support for other administrative functions during peak periods or staff absences.
• Participate in departmental meetings, trainings, and professional development.
• Perform other duties as assigned.

Minimum Qualifications

Bachelor's degree and 3 years of related experience

Specific Experience:

• Demonstrated ability to provide exceptional customer service in a fast-paced, high-volume environment.
• Experience handling multiple priorities while maintaining professionalism and attention to detail.

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

Experience working in higher education or a student services environment.

Experience with Microsoft Office Suite and student information systems.

Additional Job Description:

Special Instructions:

Please provide a cover letter, resume, and three professional references, including name, title, phone number, and email address.

For questions or concerns regarding the status of your application or salary ranges, please contact Jennifer Picard.

Skills Needed:

Active Listening, Communication, Customer Service, Database Management, Decision Making, Detail-Oriented, Following Protocols, Leadership

Preferred Skills:

Posting Date: November 6, 2026

Closing Date (Open Until Filled if No Date Specified): March 6, 2027

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.