Operations Manager, Talent Solutions

About the Role Lockton is seeking an Operations Manager, Talent Solutions, to increase the bandwidth and execution velocity of the Talent Solutions leadership team. This role enables practice leadership to focus on strategic growth, client expansion, and platform development by owning day-to-day operational execution, coordination, and continuous improvement across the Talent Solutions practice.

What You'll Do

• Develop, document, and maintain operational workflows, standards, and procedures across Talent Solutions.
• Facilitate intake, prioritization, tracking, and execution of operational initiatives, projects, and process improvements as directed by practice leadership.
• Support practice-level financial visibility by tracking utilization, capacity, and engagement health metrics and reporting insights to leadership.
• Provide operational input into staffing models, scopes of work, and delivery assumptions.
• Monitor operational indicators that may impact client experience, associate workload, or financial outcomes and proactively escalate concerns.
• Oversee resource planning and workload balancing across Talent Solutions consultants to support effective utilization and sustainable performance.
• Partner with leadership on hiring coordination, onboarding execution, role clarity, and team structure for the Talent Solutions practice.
• Ensure project milestones, deliverables, and timelines are met; follow up with team members to drive accountability and completion.
• Call and facilitate meetings related to operational initiatives, process improvements, or execution issues as needed.
• Support the rollout of new processes, tools, and service offerings, ensuring timely communication and adoption.
• Serve as the primary operational extension of the Director of Operations, acting as a first alert system for risks, bottlenecks, and execution issues.

What We're Looking For

• Bachelor’s degree required; degree in Business, or a related field preferred.
• At least five years of experience in operations, project management, consulting operations, or a professional services environment.
• Demonstrated ability to manage multiple initiatives simultaneously and drive execution through influence rather than authority.
• Strong written and verbal communication skills, with the ability to communicate effectively with executives, consultants, and cross-functional partners.
• Proven ability to build strong working relationships with senior leaders and influential stakeholders.
• Strong organizational, time management, and prioritization skills.
• Sound judgment with the ability to identify operational issues that materially impact business performance.
• The ability to give and receive constructive criticism.
• Strong analytical and operational acumen; financial literacy sufficient to interpret utilization and engagement-level performance metrics.
• Project management experience and a process-oriented mindset.
• Ability to troubleshoot issues and design practical, scalable solutions.
• Ability to travel as required.
• Legal right to work in the United States.

Compensation & Benefits

• Lockton Benefits Offerings include industry-leading health insurance, plus additional options to support your overall health and wellbeing.
• The description also notes Lockton is the largest privately held independent insurance brokerage in the world, with a global presence that supports growth and community involvement.