Operations Manager

Zenrox Healthcare UK – Operations Manager

Zenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. Our operations team ensures seamless transactions, strong supplier performance, and exceptional customer experience across our platform.

The Opportunity

As our Operations Manager, you will build, streamline, and optimize the operational backbone of our marketplace. Youll design processes for supplier onboarding, order management, issue resolution, and quality assurance ensuring flawless execution as Zenrox scales across the UK healthcare sector.

What Youll Do

Design and implement end-to-end marketplace operational workflows

Manage supplier onboarding from verification to activation

Oversee full order lifecycle: quote aggregation, supplier coordination, order tracking, and payment processes

Establish SLAs and performance metrics for suppliers and internal teams

Build issue resolution workflows and act as the escalation point for operational challenges

Monitor marketplace health metrics (response times, fulfillment rates, satisfaction scores)

Implement quality assurance processes to maintain high platform standards

Collaborate cross-functionally with Sales, Customer Success, Compliance, and Engineering

Develop operational playbooks, SOPs, and training materials

Identify process bottlenecks and drive continuous improvement initiatives

Manage operational systems and tools (CRM, order management, communication platforms)

What You Bring

4+ years experience in operations management, ideally in marketplace, e-commerce, or B2B platforms

Strong process design, workflow mapping, and optimization expertise

Data-driven decision-making mindset

Excellent project management and multistakeholder coordination skills

Calm, structured approach to urgent operational issues

Strong communication skills across suppliers, customers, and internal teams

Experience building new processes from the ground up

Stakeholder management experience across multiple organizations

Ideal Background

Marketplace operations (Amazon, eBay, B2B marketplaces)

Healthcare supply chain, procurement, or medical device distribution

SaaS operations or vendor management

Lean/Six Sigma methodologies

Experience scaling operations in an early-stage startup

Familiarity with workflow automation tools

Why Join Zenrox

Foundational operations role with significant equity Shape operational strategy and processes from the ground up Work with AI technology that automates complex procurement tasks Opportunity to build and lead the operations team as we grow Direct impact on customer satisfaction and marketplace quality