About this role

The person who keeps the business running — building systems, managing teams, and making sure nothing falls through the cracks.

Field Details

What They Do

Systems & Processes
Build and maintain SOPs so the team knows how to do things the right way
Spot what's not working and fix it — don't wait to be asked
Make sure tools and platforms are being used correctly across the team
Team & People
Help with hiring, onboarding, and keeping the team on track
Run team meetings and keep everyone aligned
Support and guide team members when they need help
Finance & Vendors
Track invoices, billing, and vendor payments
Manage relationships with vendors and service providers
Keep contracts, licenses, and compliance documents up to date
Reporting & Results
Build dashboards and reports that show how the business is doing
Share clear, simple updates with leadership on a regular basis
Support planning sessions with data and operational context
AI Tools in Daily Work
Use AI to write SOPs, summarize meetings, draft reports, and handle research faster
Tools expected: Claude, ChatGPT, Gemini — for writing, summarizing, and decision support
Tools expected: Notion AI, ClickUp AI — for task management, documentation, and planning
Tools expected: Zapier / Make — for automating repetitive operational tasks
Tools expected: Google Sheets + AI plugins, Airtable — for dashboards and tracking
Tools expected: Loom — for async team communication and process walkthroughs
Tools expected: Slack + AI integrations — for team coordination and follow-up

University degree (any field)
2+ years in an operations, business management, or similar role
English B2+ — written and spoken
Intermediate AI fluency — uses operations-related AI tools daily, not just occasionally
Familiar with CRM and project management tools
Organized, proactive, and comfortable making decisions independently
Available during client business hours — time zone overlap required
Preferred
Experience supporting a founder or executive in a remote setting
Experience managing vendors, contractors, or remote team members
Familiarity with basic finance tracking — invoices, billing, expenses
Background in fast-growing or remote-first companies
Tools & Platforms
Project management: Asana, ClickUp, Notion, Trello, or similar
CRM: Go High Level, HubSpot, or similar
Automation: Zapier, Make, or similar
Communication: Slack, Zoom, Google Meet
Productivity: Google Workspace or Microsoft Office
AI tools: Claude, ChatGPT, Gemini, Notion AI, ClickUp AI
Reporting: Google Sheets, Airtable, or similar
Async video: Loom
90-Day Success Markers
All key processes are documented in clear, easy-to-follow SOPs
A KPI dashboard is live and updated without being asked
At least one repetitive task has been automated
Leadership is spending less time on day-to-day operational decisions
Vendor and finance records are clean and current

Operations Manager