Operations Manager

Q-Sourcing Servtec Group

• Our client in the Security Industry is seeking to recruit an Operations Manager who will be responsible for overseeing and directing all security operations, leading and developing the operations team, and ensuring the safety and protection of clients’ assets and premises. The Operations Manager will also ensure compliance with safety procedures, effective incident response, operational efficiency, and the delivery of high standards of service across all assigned posts and contracts.

DUTIES & RESPONSIBILITIES:

• Develop and implement operational strategies, policies, and standard operating procedures (SOPs) to ensure efficient and effective security service delivery.
• Provide strong leadership to Operations Supervisors and security personnel, including recruitment, training, performance management, and mentorship.
• Oversee the deployment and coordination of security guards across all assigned posts and client sites.
• Review and approve duty rosters to ensure full coverage of shifts and optimal resource utilization.
• Monitor, review, and consolidate daily, weekly, and monthly operational and incident reports for management and clients.
• Ensure timely and accurate documentation of all incidents and escalate critical matters appropriately.
• Conduct site inspections and audits to verify compliance with post orders, SOPs, and safety procedures.
• Serve as the primary point of contact for client inquiries, complaints, and service issues, ensuring prompt resolution.
• Address operational challenges as they arise, make sound decisions under pressure, and escalate complex problems when necessary.
• Manage operational budgets, resources, and equipment, and identify opportunities for continuous improvement.
• Build and maintain strong relationships with clients and key stakeholders.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Diploma/Degree in Criminology, Security Management, Business Administration, or a related field.
• At least 5–7 years of experience in security operations, with 3+ years in a supervisory or management role.
• Proven leadership and people-management skills, with the ability to motivate and develop teams.
• Strong decision-making, problem-solving, and strategic planning abilities.
• Excellent observational and analytical skills.
• Clear communication and interpersonal skills, with the ability to engage clients and stakeholders effectively.
• Ability to work under pressure and manage multiple priorities.
• Aged 35 years and above.
• Proficiency in MS Office and operational reporting tools.

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