About this role
ABM Industries
The Operations Manager, Passenger Assist oversees the daily delivery of wheelchair, mobility, and passenger-escort services at the assigned airport station. This hands-on leader manages staffing, dispatch, safety, service performance, equipment readiness, employee development, and airline relationships. The role requires a visible presence in the terminal and calm, decisive leadership during peak flight banks and irregular operations.
Hours: Afternoon Hours, Requires Weekend Availability
Pay: $72,384 / Annually
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
Recruiting Flyer - Staff & Mgmt
What You Will Do
Lead daily Passenger Assist operations across terminals, gates, security checkpoints, baggage claim, curbside areas, and other designated service locations.
Plan and adjust staffing based on flight schedules, service demand, employee callouts, gate changes, cancellations, delays, and weather.
Oversee dispatch activity to ensure assistance requests are assigned, monitored, escalated, and completed within service standards.
Monitor passenger wait times and resolve delayed pickups, missed connections, complaints, equipment issues, and other service failures.
Coach supervisors, leads, dispatchers, and frontline employees on safety, attendance, service quality, productivity, and respectful passenger interactions.
Conduct safety observations, equipment inspections, incident investigations, and corrective-action follow-up.
Maintain compliance with company policies, airline procedures, airport security requirements, badging rules, and required training.
Build effective relationships with airline station leadership, airport partners, security personnel, vendors, and internal support teams.
Manage labor, overtime, timekeeping, supplies, equipment, and other controllable operating expenses.
Track service, safety, staffing, training, customer, and equipment metrics; use results to improve performance.
What You Bring
High school diploma or equivalent.
Three or more years of progressively responsible experience in airport, airline, ground-handling, passenger-assistance, transportation, hospitality, or another high-volume service operation.
Two or more years of frontline supervisory or management experience, including responsibility for staffing, employee performance, and customer escalations.
Ability to interpret flight schedules, staffing plans, service data, and operational reports.
Proficiency with Microsoft Outlook, Word, Excel, Teams, and workforce-management, timekeeping, or dispatch systems.
Ability to obtain and maintain required airport badges, clearances, and access privileges.
Availability to work early mornings, evenings, overnights, weekends, holidays, and extended hours based on operational needs.
How Success Is Measured
Passengers wait and response times • On-time completion • Missed or delayed pickups • Customer feedback • Safety incidents and near misses • Attendance and turnover • Training and badging compliance • Equipment availability • Overtime and labor productivity • Corrective-action completion
Job Information
Position Type:
Full Time