Operations Manager

About the Role Coordinate and lead Distribution Center operations across outbound, warehousing, shipping, delivery, customer quality, and inventory accuracy to meet service and cost objectives in a healthcare DC. This role partners with Operations leadership to drive performance and ensure compliant, reliable distribution. What You'll Do

• Directs all PM operations activities and teammates within a small or medium-sized DC, or multiple functions within a large-sized DC.
• Provides proactive feedback to Operations Supervisors, initiating coaching, performance feedback, and corrective actions where needed.
• Works with Operations leadership to develop and execute initiatives to improve DC metrics that drive financial performance.
• Reviews and approves appropriate DC or functions’ expenses and makes capital recommendations where appropriate.
• Leads the achievement of DC or functional KPIs in the areas of Safety, Quality, Productivity, and Turnover.
• Oversees all customer service for the DC, resolving issues relating to service quality, pick/pack and ship requirements, and deliveries; coordinates with local Account Management and Corporate Operations as needed.
• Implements the conversion of new customers at the DC to ensure successful implementation of new business.
• Enforces DC adherence to SOPs/WIs for warehouse management and transportation.
• Monitors and reports performance, using root-cause analysis to improve teammate relations, customer quality, and operational efficiency.
• Oversees succession planning, talent development, coaching, and retention.
• Ensures adherence to regulatory requirements regarding scheduled drugs, hazardous materials, dating merchandise, storage requirements and reporting to agencies (DOL, DEA, FDA, OSHA).
• Acts as the Designated Representative (DR) for the DC where required by licensing and compliance laws/regulations.
• Qualifying Experience: Bachelor's degree required; 9+ years of professional supply chain or warehouse operations experience, preferably within the healthcare/medical/medical device industry.
• In-depth knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices.
• Strong financial acumen including prior profit and loss responsibilities.
• Ability to work fast and effectively within a matrix environment.
• Demonstrated leadership and people management skills with an ability to lead, coach and mentor all levels of teammates.
• Proven team building skills, both internal and external, with the ability to motivate and direct the work of others.
• Exceptional customer relationship skills.
• Excellent communication and interpersonal skills with an ability to influence senior level management.
• Excellent planning and organizational skills with demonstrated ability to direct large complex initiatives across a broad network and ensure completion.
• Proven ability to analyze data and draw actionable conclusions. What We're Looking For
• Bachelor's degree required; 9+ years in professional supply chain or warehouse ops, preferably healthcare/medical devices.
• Deep knowledge of supply chain management, logistics, distribution, and warehouse best practices.
• Strong financial acumen with prior P&L responsibilities.
• Ability to thrive in a matrix environment and lead in a fast-paced setting.
• Proven leadership, coaching, and people management capabilities across all levels of staff.
• Excellent communication, customer relationship management, and interpersonal skills.
• Demonstrated planning, organizational, and project management abilities for large, complex initiatives. Compensation & Benefits
• Salary up to $110,000 per year, plus annual incentive bonus up to 10%.
• Comprehensive Healthcare Plan (medical, dental, and vision) starts on day one for full-time teammates.
• Educational Assistance; Employer-Paid Life Insurance and Disability; Voluntary supplemental programs (life, hospitalization, critical illness, etc.).
• Adoption assistance and fertility benefits (in medical plan) and parental leave.
• Health Savings Account (HSA) and 401(k) with match; paid holidays, vacation, personal days, and additional leave.
• Teammate Well-Being resources (TAP), Calm Health, Cancer Resources Services, and discount programs at no cost."