About this role
About the Role The Operations Manager II leads and develops a team of Supervisors and indirect reports to ensure safe, productive warehouse operations and implements processes to optimize efficiency across DHL Supply Chain warehouses.
What You'll Do
- Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
- Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
- Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
- Compile comprehensive reports on KPIs, including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
- Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
- Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
- Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
- Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.
What We're Looking For
- Bachelor's degree or equivalent experience, preferred.
- 1+ years logistics industry experience, required.
- 2+ years of experience in a supervisory or management role, required.
- Experience with P&L management, objective setting, and project management, preferred.
Nice to Have
- Bachelor's degree or equivalent experience, preferred.
- Experience with P&L management, objective setting, and project management, preferred.
Compensation & Benefits
- Salary range: $72,000 - $85,000 nationally; California range $75,000 - $95,000; Washington range $80,169 - $95,000.
- Benefits include Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K, and generous PTO policy.