Operations Manager (Middle Mile), Middle Mile, AMXL JP

About the Role AMXL Middle Mile is seeking an Operations Manager to lead daily operations at an AMXL Sort Center in Japan. The role focuses on ensuring smooth inbound, sorting, and outbound operations while meeting key metrics such as safety, quality, throughput, and on-time departures. The Operations Manager will oversee 3PL operations, manage vendor performance, and maintain strong account management with partner operators to ensure operational standards are met. The role requires close collaboration with Fulfillment Centers, Delivery Stations, carrier partners, and internal teams to ensure shipments flow through the network efficiently. What You'll Do

• Monitor and control critical Cost to Serve and performance metrics such as fill rates, on-time arrivals, and touch points/shipments.
• Collaborate with the ROC, Stations, and EF/VFs to manage the ordering and cancellation of trucks, ensuring optimal resource utilization.
• Lead the activation of new connections as part of the expansion strategy.
• Manage the reactivation and deactivation of additional connections, ensuring seamless integration into the network.
• Ensure the timely arrival of shipments, meeting or exceeding service level agreements (SLAs).
• Implement strategies to minimize delays and optimize transit times across the network.
• Develop and execute capacity planning strategies for both BAU and peak periods.
• Work closely with cross-functional teams to forecast demand, plan for peak periods, and ensure sufficient capacity is available to meet operational needs.
• Identify and implement process improvements to enhance operational efficiency.
• Collaborate with stakeholders to drive innovation and optimize the performance of the logistics network.
• Support implementation of Programmatic initiatives, tech adoptions across for cost and efficiency in the network and collaborate with stakeholders on seamless launch of new initiatives across the network.
• A day in the life: A day in this role involves monitoring key performance metrics, coordinating with teams on truck scheduling, ensuring capacity across lanes, planning short-term activation of new connections, troubleshooting operational issues, and driving cost- and efficiency-focused initiatives.