Operations Manager, Metro Integrated Command and Communication Center (MICC)

Washington Metropolitan Area Transit Authority

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Operations Manager, Metro Integrated Command and Communication Center (MICC)

Alexandria, VA, US • Posted 11 hours ago • Updated 11 hours ago

Full Time

On-site

Depends on Experience

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Job Details

Skills

• Communication

• Bridging

• Facilitation

• Leadership

• Accountability

• Policies and Procedures

• Safety Management

• Layout

• Transformer

• Switches

• Writing

• Schematics

• Electrical Wiring

• Technical Writing

• Coaching

• Attention To Detail

• Incident Management

• Collaboration

• Multitasking

• Computer Hardware

• Scheduling

• Training

• Management

• Productivity

• Supervision

• Business Management

• Business Administration

• Operations Management

• SAFE

• Evaluation

• Screening

• Reporting

• Law

• Recruiting

• Communication

• Bridging

• Facilitation

• Leadership

• Accountability

• Policies and Procedures

• Safety Management

• Layout

• Transformer

• Switches

• Writing

• Schematics

• Electrical Wiring

• Technical Writing

• Coaching

• Attention To Detail

• Incident Management

• Collaboration

• Multitasking

• Computer Hardware

• Scheduling

• Training

• Management

• Productivity

• Supervision

• Business Management

• Business Administration

• Operations Management

• SAFE

• Evaluation

• Screening

• Reporting

• Law

• Recruiting

• Show more

• Summary

• JOB DESCRIPTION

• The Operations Manager, Metro Integrated Command and Communication Center (MICC), will serve as RAIL 1, the highest authority position on the Rail Operations Control Center (ROCC) operations floor. This position leads the ROCC and ensures smooth rail operations 24/7/365 including safe, regular train movements, effective maintenance, clear communications, and on-time performance for passengers. The Operations Manager oversees the whole room and is responsible for determining incident levels, leading incident responses, bridging gaps between separate control center and rail operations functions, ensuring proper flow of information, coordinating resources across departments, and making decisions in accordance with policy and procedures, to prioritize safety and mitigate risk. The Operations Manager leads by example, cultivating an environment of shared purpose and effective collaboration across all functions of the ROCC to promote Metro's best interests.

• Principal Job Duties

• Serves as RAIL 1, leading the ROCC operations floor, including all functions (Rail Traffic Control, Maintenance, and Information). Verbally coordinates responses to incidents between the managers of each ROCC function and fire/police/emergency response liaisons.

• Oversees the monitoring of the rail for incidents. Categorizes incidents on the rail by severity and impact, determining the response actions and communications of each function of the ROCC.

• Directs and commands each function of the ROCC whenever necessary to ensure that staff adhere to procedures and policies, prioritizing safety. Exercises sound judgement and communicates effectively to proper stakeholders to enable fast execution of decisions.

• Connects the different functions on the ROCC floor by verbally facilitating a quick flow of information between the Assistant Operations Managers, Maintenance Managers, and Information Managers. Synchronizes the efforts of these individuals and ensures they receive sufficient information about developments on the rail with ample time to direct their frontline staff.

• Coaches and mentors the Assistant Operations Managers in the ROCC. Dedicates time to developing the technical and managerial talent of the Assistant Operations Managers.

• Acts as a strategic partner to ROCC senior leadership. Assists in developing, implementing and modifying rail operating procedures and techniques (as necessary) to ensure that operations are conducted efficiently, safely, and in alignment with accepted transit practices and guidelines.

• Works closely with the Business Managers to ensure that all ROCC staff are adequately trained and prepared to fulfil their roles of promoting safety on the rail. Recommends updates to training based on observations in the control center.

• Uses performance data and risk information to continually work to improve ROCC operations and make Metrorail safer for Metro employees, contractors, and the traveling public.

• Other Duties

• Leads by example by following procedures, using checklists, and actively participating in meetings and trainings.

• Promotes a culture of safety, accountability, and trust across the ROCC. Maintains strong working relationships with the Assistant Operations Managers, Maintenance Managers, and Information Managers. Supports comradery across all ROCC functions.

• Contributes inputs for the administrative duties of all ROCC operational management, including Assistant Operations Managers, Information Managers, and Maintenance Managers. These include providing input on performance evaluations and timesheets.

• Provides necessary input into reports of incidents in accordance with ROCC procedures. Contributes information to be used for After-Action Reports, safety investigations, learning or disciplinary matters.

• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

• The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

RESPONSIBILITIES

• Knowledge
• Knowledge of how to use computers and comfort with learning new applications and programs.
• Knowledge of signals systems, the principles of signal layout and interlocking track circuit authority associated with rapid rail transit systems.
• Knowledge of high voltage protection and transformer equipment in voltage classes up to 35.5 KV.
• Knowledge of WMATA Rail Stations by name and alpha-numeric identification. Working knowledge able to identify WMATA switches and signals.
• Knowledge of operations and maintenance of WMATA systems
• Knowledge of control center operations.

Skills

• Skill in establishing and maintaining effective working relationships with individuals, and interacting courteously and effectively with others. Demonstrates a level of emotional intelligence that includes an understanding of procedural fairness, objectivity, and recognition of human fallibility.

• Skill in communicating effectively, both orally and in writing. Values and exhibits brevity when relaying critical information that relates to safety and incident response.

• Skill in expeditiously and accurately analyzing conditions and interpreting schematics, wiring diagrams, and related technical documentation to allow appropriate assignment of maintenance personnel and for the follow through of actions taken.

• Skill in effectively providing constructive feedback and coaching individuals to develop their talent.

• Possesses the skills to explain complex problems simply and clearly to others.

• Abilities

• Ability to exercise prudent and timely judgment in normal situations and incident response.

• Ability to maintain attention to detail, with both organizational and time management tasks.

• Ability to effectively manage risk and navigate high-risk situations with ease.

• Ability to lead and direct others through routine situations as well as incident response.

• Ability to instill trust among a group of individuals that will help them collaborate more effectively.

• Possesses a level of emotional maturity and is able to take responsibility and learn from past mistakes.

• Comfort and ability to address difficult issues and make decisions with potentially large consequences.

• Able to multitask and prioritize all tasks within a fast-paced work environment.

• Ability to establish working relationships and liaise with individuals and organizations with whom interface is required

• Ability to maintain view of departmental long-term vision, providing benefit to their work group and the Authority.

• Ability to clarify ambiguous scenarios and information and clarify for self and others.

• Ability to evaluate facts thoroughly, exercise good judgment, take appropriate actions to address issues.

• Accurately document events that occurred during incidents, accidents, and/or special events and convert into concise, well-written, grammatically correct reports.

• Ability to maintain cons