About this role
Operations Manager
About the job
Key responsibilities
- Assesses the role of the team in serving client needs including relevant measures and Service level agreements (SLAs) where appropriate
- Leads performance reporting and governance to support performance goals and continuous improvement activities to make operations more effective for clients and businesses
- Develops, mentors and motivates a high performing team focused on media operations processes and activities
- Leads in implementing a continuous improvement culture to achieve improved media client operations in coordination with Media and Performance Operations leadership
- Leads shared service team in running root cause analysis and problem-solving activities
- Manages campaign timelines and deliverables in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly
- Drives the highest levels of financial control across Media Digital Delivery Operations
- Manages the annual performance review and goal setting process for direct reports
- Engages and maintains relationships with the Director of Media Digital/Non-Digital Delivery Operations and key partners across all brands