About this role
Operations Manager – Luxury Beauty & Aesthetics Clinic
- A fast-growing luxury beauty and aesthetics clinic is looking for an exceptional Operations Manager to oversee the day-to-day running of the business, improve efficiency, drive team performance, and ensure an outstanding client experience.
This is a leadership role for someone who is highly organised, proactive, results-driven, and passionate about excellence.
Key Responsibilities
- Oversee the daily operations of the clinic.
- Manage and supervise all departments and staff.
- Ensure excellent customer service and client satisfaction.
- Monitor staff performance, attendance, punctuality, and productivity.
- Implement and maintain standard operating procedures (SOPs).
- Coordinate staff schedules and workflow.
- Manage inventory, stock control, and supplier relationships.
- Ensure compliance with health, safety, and regulatory standards.
- Prepare operational reports and analyse KPIs.
- Resolve client complaints professionally and efficiently.
- Work closely with management to achieve revenue and growth targets.
- Drive continuous improvements across the business.
Requirements
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Bachelor’s degree in Business Administration, Management, Healthcare Management, or a related field.
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Minimum of 3–5 years’ experience in an Operations Manager or similar leadership role.
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Experience in the beauty, wellness, healthcare, hospitality, or luxury service industry is an added advantage.
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Strong leadership and people management skills.
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Excellent organisational and problem-solving abilities.
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Outstanding verbal and written communication skills.
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High attention to detail.
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Ability to multitask and perform well under pressure.
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Strong financial awareness and budgeting skills.
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Good knowledge of Microsoft Office (Excel, Word, PowerPoint) and digital business tools.
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Ability to analyse reports and make data-driven decisions.
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Professional appearance and excellent interpersonal skills.
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Must be a Female
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Skills We Are Looking For
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Leadership
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Team management
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Emotional intelligence
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Conflict resolution
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Time management
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Strategic thinking
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Decision-making
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Process improvement
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Customer service excellence
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Inventory management
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Performance management
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Negotiation skills
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Critical thinking
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Adaptability
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Accountability
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Integrity
What We Offer
- Competitive salary
- Performance-based bonuses
- Career growth opportunities
- Continuous professional development
- A supportive, high-performance work environment
If you have a passion for excellence and enjoy leading teams to deliver exceptional client experiences, we’d love to hear from you.