About this role
Section: About the Role BMHR Consulting is recruiting on behalf of a luxury beauty and aesthetics clinic for an experienced Operations Manager to oversee daily operations, improve efficiency, manage staff performance and ensure excellent client service.
Key Responsibilities
- Oversee daily clinic operations and supervise departments.
- Monitor staff attendance, performance and productivity.
- Implement and maintain standard operating procedures.
- Coordinate staff schedules and workflow.
- Manage inventory, stock control and supplier relationships.
- Ensure compliance with health, safety and regulatory standards.
- Prepare operational reports and monitor KPIs.
- Handle client complaints and improve customer satisfaction.
- Support revenue growth and continuous business improvement.
Requirements
- Bachelor's degree in Business Administration, Management, Healthcare Management or a related field.
- 3–5 years' experience in operations management or a similar leadership role.
- Experience in beauty, wellness, healthcare, hospitality or luxury services is an advantage.
- Strong leadership, organisational and problem-solving skills.
- Good financial management and budgeting skills.
- Proficiency in Microsoft Office and digital business tools.
- Excellent communication, interpersonal and decision-making skills.
- Must be female.
Benefits
- Competitive salary.
- Performance-based bonuses.
- Career growth and professional development opportunities.
- Supportive work environment.