About this role
Section: About the Role
- LUNA Heritage Ltd is seeking an experienced Operations Manager to oversee daily operations at its hospitality destination, coordinate teams, maintain service standards, and improve operational efficiency.
Section: Responsibilities
- Oversee daily operations and coordinate departmental teams.
- Maintain service standards and improve operational efficiency.
- Monitor inventory, POS systems, and financial controls.
- Prepare operational reports and resolve day-to-day issues.
- Ensure departments function effectively and deliver excellent customer service.
Section: Requirements
- HND or Bachelor's degree in Hospitality, Business Administration, Management, or a related field.
- Proven operations-management experience, preferably in hospitality, restaurants, lounges, hotels, or entertainment.
- Strong leadership and people-management skills.
- Knowledge of POS systems, inventory management, and financial controls.
- Excellent reporting, problem-solving, and decision-making skills.
- Willingness to work evenings, weekends, and peak hospitality periods.
Section: Benefits
- None stated.