About this role
Operations Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- City Alimosho
- Job Field Administration / Facilities
Job Description
- Department Oversight: Manage and coordinate daily workflows across the front desk, housekeeping, food and beverage, maintenance, and banquet services.
- Guest Experience: Ensure high satisfaction standards from check-in to check-out, handling escalated guest complaints and special requests.
- Staff Management: Handle recruitment, training, shift scheduling, daily briefings, and performance evaluations for department teams.
- Financial & Budget Control: Monitor daily operational expenses, manage inventory control, track key performance indicators (KPIs), and assist in budget preparation.
- Compliance & Safety: Ensure the property complies with local health, fire safety, and legal regulations
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