About this role
Job title: Operations Manager
About the Role The Operations Manager will be responsible for all operational services, import and export traffic in air and ocean trade, ensuring operational excellence, supporting product initiatives, filling, document processing and customer service at the national/branch scope. They will support the Sales department in cross selling activities and solving critical problems in the operations (Import and Export).
What You'll Do
- Responsible for statistics and KPIs of operational performance in the country/branch.
- Responsible in the relationship with IATA at National Level and fulfill with the operational requirements of IATA.
- Awareness to key import and export vertical market in order to work closely with M&S development.
- To support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc)
- Responsible for customer services function, customer retention and cross selling in cooperation with M&S into the country/branch.
- Work closely with partners and Sales Team to define necessary product to achieve the targets budgeted.
- To work in accordance to the compliance rules and policy.
- Relation with customers and Carriers.
- Visit to customers and potential customers together with the Sales Team for technical purposes.
Supervisory Responsibilities
- Conduct performance evaluation for direct reports, customer services department, Operational function structure.
- Recommend hiring, firing and promotion
- Identify and resolve personnel issues
- Ongoing coaching and mentoring of staff to develop skills to the highest level
What We're Looking For
- Bachelor’s degree in transportation, ocean freight or international business preferred or equivalent.
- 5+ years of airfreight product or scope focused in Business.
- Knowledge and experience in Air freight Operations duties.
- Knowledge in planning and cost control in Air Freight Product.
- Marketing & Sales orientated capabilities and business developing.
- Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment.
- English advanced proficiency language (written and speaking).
Compensation & Benefits
- Salary not disclosed in posting.