Operations Manager

## Job Posting

Job Title

Operations Manager

Location

Maiduguri, Borno

Job Purpose

• The Director of Operations oversees all operational aspects of IIH including administration, human resources, facilities management, IT, and marketing.
• This role ensures efficient and effective operations to support program delivery and organizational objectives.

Key Responsibilities

• Oversee all operational functions including admin, HR, facilities, IT, and marketing
• Develop and implement operational policies and procedures
• Manage operational budgets and resource allocation
• Ensure facility maintenance and optimal utilization
• Lead IT infrastructure and systems management
• Oversee marketing and communications strategies
• Ensure compliance with regulatory requirements
• Optimize operational efficiency and cost-effectiveness
• Manage vendor relationships and contracts
• Support organizational growth and scaling.

Key Performance Indicators

KRA 1: Operational Excellence and Efficiency:

• Ensure efficient and effective operations across all functional areas to support organizational objectives.

Key Activities:

• Develop and implement operational policies and procedures
• Monitor operational performance and KPIs
• Identify and implement process improvements
• Optimize resource utilization
• Success Metrics: Operational efficiency metrics, process improvement implementation, cost savings.

KRA 2: Facility Management and Utilization

• Ensure optimal management and utilization of the 13,000 m2 facility to support programs and organizational needs.

Key Activities:

• Oversee facility maintenance and operations
• Manage facility utilization and space allocation
• Ensure facility safety and compliance
• Optimize facility costs and efficiency
• Success Metrics: Facility utilization rate, maintenance compliance, cost efficiency.

KRA 3: IT Infrastructure and Systems Management:

• Ensure robust IT infrastructure and systems to support organizational operations and program delivery.

Key Activities:

• Oversee IT infrastructure and systems
• Ensure IT security and data protection
• Manage IT vendor relationships
• Support technology needs across departments
• Success Metrics: IT system uptime, security compliance, user satisfaction.

KRA 4: Human Resources and Organizational Development:

• Oversee HR functions to ensure effective talent management and organizational development.
• Key Activities:
• Oversee HR policies and procedures
• Support talent acquisition and retention
• Ensure compliance with labor regulations
• Support employee development and engagement
• Success Metrics: Employee satisfaction, retention rates, HR compliance.

KRA 5: Marketing and Communications:

• Oversee marketing and communications strategies to build IIH's brand and visibility.

Key Activities:

• Oversee marketing and communications strategies
• Ensure brand consistency and messaging
• Monitor marketing performance and ROI
• Support program promotion and visibility
• Success Metrics: Brand awareness, engagement metrics, marketing ROI.

KRA 6: Budget and Resource Management:

• Effectively manage operational budgets and resources to ensure financial sustainability.

Key Activities:

• Develop and manage operational budgets
• Monitor expenditures and variances
• Identify cost optimization opportunities
• Ensure budget compliance and reporting
• Success Metrics: Budget adherence, cost efficiency, resource optimization.

Qualifications

• Master's Degree in Business Administration, Operations Management, or related field
• Minimum of 8 years of operations management experience
• Experience managing multiple operational functions
• Strong understanding of facilities, IT, and HR management
• Proven track record in process improvement and efficiency
• Excellent leadership and organizational skills.

Skills and Competencies:

• Operations management
• Process improvement
• Budget and resource management
• Team leadership
• Vendor management
• Strategic planning.

Application Closing Date

Not Specified.