Operations Manager

Operations Manager

Position Summary

The Facilities Operations Manager is responsible for the safe, efficient, and cost-effective operation of facility services within an assigned client account. This position provides leadership and oversight for day-to-day facilities operations, maintenance, janitorial services, building systems, vendors, employees, and service delivery.

The Facilities Operations Manager serves as a primary point of contact between ABM, the client, employees, contractors, and service providers, ensuring that contractual requirements, operational standards, safety expectations, and customer objectives are consistently achieved.

The role requires a hands-on operational leader who can manage people, processes, budgets, vendors, and customer relationships while driving continuous improvement and accountability.

Essential Responsibilities

Facilities Operations

• Direct and coordinate daily facilities operations to ensure reliable, safe, and efficient service delivery.
• Oversee building maintenance, preventive maintenance, corrective maintenance, janitorial services, grounds, utilities, and other assigned facility services.
• Ensure facility systems and equipment are maintained in accordance with established standards, manufacturer recommendations, and client requirements.
• Monitor work orders, preventive maintenance schedules, service requests, and outstanding corrective actions.
• Establish priorities based on safety, production requirements, asset criticality, customer needs, and business impact.
• Conduct routine facility inspections and ensure deficiencies are identified, documented, assigned, and resolved.
• Support facility shutdowns, equipment installations, special projects, moves, expansions, and other operational activities.
• Maintain appropriate documentation, operating procedures, inspection records, and asset information.

Leadership & Personnel Management

• Lead, coach, develop, and hold facilities personnel accountable for performance and service delivery.
• Establish clear roles, responsibilities, performance expectations, and operating standards.
• Manage staffing levels, schedules, overtime, coverage, attendance, and workforce utilization.
• Conduct performance reviews and support employee development and succession planning.
• Promote a culture of ownership, teamwork, safety, professionalism, and customer service.
• Ensure employees are properly trained and qualified to perform assigned duties.
• Address performance issues promptly and in accordance with ABM policies and client requirements.

Client Relationship Management

• Develop and maintain a strong working relationship with client leadership and facility stakeholders.
• Serve as a trusted operational advisor and escalation point for facility-related issues.
• Conduct regular operational reviews with the client and communicate performance, risks, opportunities, and corrective actions.
• Understand client business objectives and align facility services accordingly.
• Respond quickly and professionally to customer concerns and service escalations.
• Identify opportunities to improve customer satisfaction and overall account performance.

Safety & Compliance

• Maintain a strong safety culture and ensure compliance with ABM, client, OSHA, environmental, and applicable regulatory requirements.
• Ensure required safety training, inspections, permits, and documentation are completed.
• Investigate incidents, near misses, property damage, and safety concerns and implement corrective actions.
• Conduct regular safety observations and reinforce safe work practices.
• Ensure contractors and vendors comply with site safety requirements.
• Immediately escalate significant safety, environmental, operational, or compliance risks.

Financial & Contract Management

• Manage assigned operating expenses and support achievement of account financial objectives.
• Monitor labor, overtime, materials, supplies, subcontractors, and other operating costs.
• Review invoices, purchase orders, proposals, and vendor expenses for accuracy and compliance.
• Identify cost-reduction and productivity opportunities without compromising safety, quality, or service.
• Support budgeting, forecasting, and monthly financial reporting.
• Ensure services are delivered in accordance with the ABM/client contract, scope of work, and service-level requirements.

KPI & Performance Management

• Establish and monitor key performance indicators for facility operations.
• Track service-level performance, work-order completion, preventive maintenance compliance, response times, customer satisfaction, safety performance, and other contractual KPIs.
• Analyze trends and develop corrective action plans when performance falls below established targets.
• Lead continuous improvement initiatives designed to improve reliability, productivity, quality, and customer experience.
• Maintain accurate operational dashboards and management reports.
• Participate in client business reviews and performance meetings.

Vendor & Contractor Management

• Manage third-party contractors and service providers supporting facility operations.
• Ensure vendors meet contractual, safety, quality, and performance expectations.
• Review vendor performance and address deficiencies.
• Coordinate contractor access, work schedules, permits, safety requirements, and site activities.
• Assist with vendor selection, scope development, bid evaluations, and contract renewals as required.

Emergency & Business Continuity

• Support facility emergency preparedness and business continuity programs.
• Participate in emergency response activities involving utility failures, equipment failures, severe weather, fire, security events, spills, and other disruptions.
• Ensure emergency procedures and contact information are current.
• Coordinate facility response activities and communicate status to client leadership and ABM management.
• Participate in emergency drills and post-event reviews.

Job Information

Position Type:

Full Time