Operations Manager - HR, Administration, Procurement & Sales

Role Summary

• The Operations Manager will be responsible for providing strategic and operational leadership across the Company's Human Resources, Administration, Procurement, Operations, and Sales functions.
• The role is responsible for ensuring the efficient day-to-day running of the business while driving operational excellence, employee performance, business growth, cost optimization, and customer satisfaction.
• The successful candidate will oversee the entire business support function, lead recruitment and people management initiatives, coordinate administrative operations, source competitive pricing from suppliers, negotiate with vendors, support production activities, and drive sales and revenue growth.
• This is a senior leadership role requiring a commercially minded professional who can effectively manage people, processes, suppliers, customers, and business operations within a manufacturing environment.

Key Responsibilities

• Operations Management:

• Oversee the day-to-day operations of the Company.

• Develop, implement, and monitor operational strategies, policies, and procedures.

• Ensure smooth coordination between Production, Sales, Procurement, HR, Administration, Finance, and Logistics.

• Improve operational efficiency, productivity, and service delivery.

• Develop systems that improve workflow and accountability.

• Monitor departmental performance and recommend improvements.

• Prepare weekly and monthly operational reports for Management.

• Lead continuous improvement initiatives across the organization.

• Ensure projects and operational activities are completed within approved timelines.

• Human Resources Management:

• Develop and implement HR policies, procedures, and best practices.

• Lead recruitment, selection, interviewing, and onboarding of employees.

• Coordinate staff orientation and induction programmes.

• Maintain accurate employee records and HR documentation.

• Develop and manage employee performance management systems.

• Coordinate employee appraisals and performance reviews.

• Handle disciplinary matters and employee grievance resolution.

• Coordinate employee engagement initiatives.

• Develop training and capacity-building programmes.

• Manage leave administration and attendance records.

• Ensure compliance with Labour Laws and statutory regulations.

• Promote a positive organizational culture.

• Administration & Office Management:

• Supervise all administrative activities of the Company.

• Ensure efficient office operations and administrative support.

• Manage office facilities and company assets.

• Supervise administrative staff.

• Coordinate office maintenance and repairs.

• Oversee fleet management and company vehicles.

• Ensure availability of office supplies and consumables.

• Develop proper filing and document management systems.

• Coordinate business travel and accommodation when required.

• Maintain workplace cleanliness, security, and safety.

• Procurement & Vendor Management:

• Source competitive prices for raw materials, equipment, consumables, and services.

• Identify and evaluate reliable suppliers.

• Obtain quotations from multiple vendors.

• Negotiate pricing and contract terms with suppliers.

• Maintain supplier databases and performance records.

• Build strategic supplier relationships.

• Monitor market trends and pricing.

• Ensure cost-effective procurement without compromising quality.

• Coordinate timely procurement to avoid production delays.

• Ensure compliance with procurement policies.

• Manufacturing Operations Support:

• Work closely with the Production Manager to ensure smooth manufacturing operations.

• Ensure uninterrupted availability of raw materials.

• Monitor inventory levels and stock movement.

• Coordinate production planning meetings.

• Ensure production schedules are met.

• Monitor production efficiency and recommend improvements.

• Support quality improvement initiatives.

• Assist in reducing production waste and operational costs.

• Coordinate communication between production and other departments.

• Sales & Business Development:

• Develop and implement sales strategies to achieve revenue targets.

• Identify new business opportunities and market segments.

• Generate leads and convert prospects into customers.

• Build and maintain strong customer relationships.

• Prepare quotations and negotiate contracts.

• Follow up on customer enquiries and orders.

• Develop distributor and dealer networks.

• Drive customer retention initiatives.

• Conduct market intelligence and competitor analysis.

• Collaborate with production to ensure customer requirements are met.

• Represent the Company at business meetings, exhibitions, and networking events.

• Customer Relationship Management:

• Ensure excellent customer service delivery.

• Resolve customer complaints promptly.

• Monitor customer satisfaction levels.

• Build long-term relationships with key clients.

• Ensure timely communication with customers regarding orders and deliveries.

• Inventory & Warehouse Coordination:

• Monitor inventory movement.

• Ensure stock accuracy.

• Coordinate regular stock counts.

• Minimize stock losses and wastage.

• Work closely with the Storekeeper.

• Monitor reorder levels.

• Ensure proper inventory documentation.

• Financial & Cost Management: