About this role
Section: Role Overview Greyslate is hiring an Operations Manager to run day-to-day staffing and career-support operations. You’ll lead a remote team of virtual assistants, keep client deliverables on track, and improve the systems the team uses to recruit, onboard, and support clients. You’ll report to leadership and step in directly when a deadline or service commitment is at risk.
Section: Responsibilities
- Run day-to-day staffing and career-support operations
- Lead a remote team of virtual assistants
- Keep client deliverables on track
- Improve systems used to recruit, onboard, and support clients
- Report to leadership and step in when a deadline or service commitment is at risk
Section: Requirements
- At least three years of experience in operations, project delivery, performance management, or a related role, including responsibility for a team or recurring deliverables
- Proficiency with Google Workspace, Google Sheets or Excel, and task-management tools
- Ability to maintain a tracker and explain what its metrics mean
- Clear written and verbal English, sound judgment under pressure, and the ability to give actionable feedback and handle confidential client information
- A reliable remote setup with stable internet, a working webcam and microphone, and a plan for power outages
Section: Preferred Experience
- Staffing, recruiting, or career-services operations
- Experience with remote teams, applicant tracking systems, quality reviews, or quota-based workflows is valuable
- Building SOPs, dashboards, or onboarding materials and using AI or automation with human review