About this role

We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of a busy spa and salon.
The successful candidate will be responsible for ensuring smooth service delivery, coordinating staff, maintaining operational standards, managing inventory, monitoring customer experience, and supporting the business in achieving its operational and revenue goals.
The ideal candidate should be proactive, organized, commercially aware, and capable of managing a customer-facing team while maintaining high standards of service and professionalism.

Oversee the daily operations of the spa and salon to ensure smooth and efficient service delivery.
Ensure the facility is clean, organized, properly equipped, and ready for business each day.
Identify and resolve operational issues promptly.
Supervise and coordinate front desk staff, therapists, beauticians, stylists, and other operational team members.
Prepare and manage staff schedules and shifts to ensure adequate coverage.
Provide guidance and support to staff and address performance or conduct issues when necessary.
Promote teamwork, professionalism, and a positive working environment.
Monitor service quality and address customer complaints or concerns promptly.
Ensure customer service standards are consistently maintained across the business.
Maintain accurate inventory records and conduct regular stock checks.
Monitor the proper use and storage of products and equipment and report stock shortages, wastage, damages, or discrepancies to management.
Monitor daily sales and service performance.
Support the implementation of promotions, packages, memberships, and other revenue-generating initiatives.
Prepare basic daily and weekly operational reports for management.
Ensure the spa and salon maintain appropriate hygiene, safety, and professional standards.
Coordinate routine maintenance and promptly report equipment or facility issues.

Minimum of 3 years of experience in operations management, preferably within a spa, salon, beauty, wellness, hospitality, or customer-facing business.
Minimum of HND or Bachelor's degree in Business Administration, Management, Hospitality, or a related field.
Proven experience managing teams and overseeing daily business operations.
Good understanding of customer service and service delivery standards.
Ability to manage multiple responsibilities in a fast-paced environment.
Strong attention to detail and ability to maintain accurate records.
Good knowledge of inventory and basic financial/operational reporting.
Proficiency in Microsoft Office/Google Workspace and basic business management tools.
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Operations Manager