Operations Manager

Dokitami - Operations Manager

Dokitami is a healthcare company focused on making quality, personalised healthcare more accessible and convenient across Nigeria. We connect patients with trusted healthcare professionals and services through a technology-enabled care experience. We are building a patient-centred healthcare experience that combines convenience, professional care, and accessibility.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos

Employment Type: Full-time

Department: Operations

Work Arrangement: Fully On-Site

Work Days: Monday – Saturday

Weekly Off: Sunday

Reports To: Head of Operations

About the Role

• Dokitami is looking for a highly organised, proactive, and execution-focused Operations Manager to oversee the day-to-day operations of the business.
• The Operations Manager will coordinate orders, inventory, logistics, deliveries, office operations, staff activities, client fulfilment, and operational problem-solving. The ideal candidate must be able to move quickly, pay close attention to detail, take ownership, and ensure that nothing falls through the cracks. Dokitami_Operations_Manager_SOP.

Key Responsibilities

• Manage daily operational activities and coordinate the Operations Team.

• Monitor incoming, pending, dispatched, delivered, and failed orders.

• Verify order and payment information before fulfilment.

• Ensure orders are accurately prepared and dispatched on schedule.

• Coordinate couriers, logistics partners, pickups, deliveries, and tracking.

• Resolve failed deliveries and other logistics issues promptly.

• Monitor domestic and international shipments.

• Manage inventory, conduct stock counts, and investigate discrepancies.

• Monitor low-stock items and coordinate replenishment.

• Coordinate nurse visits and ensure proper documentation.

• Maintain a clean, organised, safe, and professional office environment.

• Supervise Operations staff, including attendance, productivity, task completion, and SOP compliance.

• Support Sales & Communication with order, payment, inventory, delivery, and fulfilment information.

• Monitor sales attribution and support daily sales and commission administration where authorised.

• Handle operational complaints and ensure timely resolution.

• Document operational incidents, expenses, inventory movements, deliveries, and other operational activities.

• Monitor operational KPIs and prepare daily, weekly, and monthly reports.

• Identify recurring operational problems and recommend process improvements.

• Coordinate with HR, Sales & Communication, Business Development & Partnerships, Creative/Medical Communications, and Management.

• Escalate major operational, financial, inventory, security, safety, confidentiality, or fulfilment issues promptly. Dokitami_Operations_Manager_SOP

• Key Performance Areas

Success in this role will be measured by:

• Order fulfilment speed and accuracy.

• On-time dispatch and delivery performance.

• Inventory accuracy and stock availability.

• Reduction of operational errors and unresolved issues.

• Courier and logistics performance.

• Office readiness and operational standards.

• Team attendance, productivity, and SOP compliance.

• Client complaint resolution.

• Accuracy of operational documentation and reporting. Dokitami_Operations_Manager_SOP…

• What We Are Looking For

• Strong organisational and coordination skills.

• Excellent attention to detail.

• Ability to manage multiple tasks and priorities simultaneously.

• Strong problem-solving and decision-making ability.

• Ability to supervise and hold team members accountable.

• Excellent communication and follow-through.

• Ability to work effectively under pressure.

• Strong ownership mentality and proactive approach to work.

• Ability to work independently without waiting for instructions on routine matters.

• High level of integrity and confidentiality.

• Ability to maintain accurate records and documentation.

• Comfortable working in a fast-paced, fully on-site environment.

The Ideal Candidate:

• The ideal candidate is not simply someone who can supervise tasks. We need someone who can see a problem, take ownership, coordinate the right people, resolve it, document it, and prevent it from happening again.

Our operating principle is:

• Receive → Verify → Prepare → Dispatch → Track → Resolve → Complete → Document. Dokitami_Operations_Manager_SOP.

• Professional Standard

We are looking for someone who is:

• Organisations
• Fast
• Accurate
• Proactive
• Accountable
• Detail-Oriented
• Calm Under Pressure
• Solution-Focused.

Application Closing Date

21st October, 2026.