About this role
The purpose of this role is to manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.
Job Description:
Key responsibilities
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Assesses the role of the team in serving client needs including relevant measures and Service level agreements (SLAs) where appropriate
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Leads performance reporting and governance to support performance goals and continuous improvement activities to make operations more effective for clients and businesses
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Develops, mentors and motivates a high performing team focused on media operations processes and activities
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Leads in implementing a continuous improvement culture to achieve improved media client operations in coordination with Media and Performance Operations leadership
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Leads shared service team in running root cause analysis and problem-solving activities
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Manages campaign timelines and deliverables in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly
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Drives the highest levels of financial control across Media Digital Delivery Operations
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Manages the annual performance review and goal setting process for direct reports
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Engages and maintains relationships with the Director of Media Digital/Non-Digital Delivery Operations and key partners across all brands
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Location:
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Beijing
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Brand:
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Merkle
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Time Type:
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Full time
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Contract Type:
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Permanent