Operations Manager (Customer Onsite)

Job title: Operations Manager (Customer Onsite)

Company Description

"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach in logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortun 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission:

We recruit, train, and retain the very best logistics and technical experts in the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

www.expeditors.com

Job Description

The Operations Manager is responsible for orchestrating end-to-end Order Management and logistics supporting Order Management demands. Serving as the primary escalation point and interface between NASA technical leads, program stakeholders, and cross-functional operations, supply chain teams, and partner engagement teams. This role applies deep logistics and systems deployment expertise to deliver mission-critical compute, network, and data center infrastructure on schedule, while maintaining strict adherence to NASA operational standards.

Responsibilities

• Oversee the end-to-end order lifecycle from requisition intake and validation to fulfillment, staging, and site deployment across NASA centers and partner facilities in support of the customer’s journey
• Serve as the primary escalation point for NASA program managers, engineering teams, and vendor networks regarding complex order inquiries, delays, and critical supply bottlenecks.
• Direct, mentor, and balance the day-to-day workload of the Operations Coordinator team, handling tiered operational questions and ensuring quality across high-volume order pipelines.
• Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to identify operational bottlenecks and implement process improvements.
• Review, refine, and present infrastructure demand forecasts, SLA compliance dashboards, and order status reports to senior NASA leadership and other stakeholders
• Lead weekly customer operational syncs, pipeline reviews, and cross-functional alignment sessions with site operations, logistics teams, and other various stakeholders
• Develop, document, and maintain Standard Operating Procedures (SOPs) for order triage, change management, and asset tracking.
• Execute structured training and onboarding plans to scale coordinator capabilities and ensure compliance with federal asset tracking standards.
• Assume operational leadership and decision-making authority during critical deployment windows or when senior operations management is unavailable.
• Foster a high-reliability team culture centered on operational precision, customer partnership, and proactive risk mitigation

Qualifications

• Bachelor’s degree in supply chain management, Logistics, Operations Research, Information Systems, or equivalent professional experience.

• 4+ years of hands-on experience in Order Management, logistics, or technical fulfillment, preferably supporting technical infrastructure, data centers, or mission-critical tech deployments

• Proven track record leading or mentoring operational teams in fast-paced, high-volume environments with a collaborative leadership style, a positive can-do mindset and a passion for operational excellence

• Strong familiarity with technical infrastructure components (servers, networking equipment, optical hardware, cabling, power/cooling assets) or managing specialized logistics operations

• Demonstrated expertise in order management platforms (e.g., SAP), and spreadsheet-based reporting (advanced Excel / Google Sheets).

• Exceptional analytical and problem-solving skills with the ability to interpret fulfillment data and drive actionable operational decisions

• Superior customer-facing and executive communication skills, with experience managing escalations under tight deadlines with proven stakeholder management

• Willingness to Travel: 20%

• Must be legally authorized to work in the United States

• Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Expected compensation range from $85,000 - 115,000 annually