About this role
Operations Manager
Posted: Aug 8, 2026 Deadline: Not specified
Cusorcart supports a wide array of product categories, catering to all your buying and selling needs. At Cusorcart, we empower vendors to deliver on their promise, ensuring a smooth, trusted and timely shopping experience for customers.
Read more about this company
Operations Manager Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Lagos Job Field Sales and Business Development
Key responsibilities
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Manage daily marketplace activities.
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Work with vendors and internal teams.
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End-to-end order and fulfillment management
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Oversee daily order processing, picking, packing, dispatch, and handover to logistics partners; ensure orders move smoothly from vendor to customer and meet agreed delivery timelines.
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Onboard and manage local vendors and suppliers; visit markets and warehouses to enforce quality and service standards; handle vendor performance, lead times, and real-time issue resolution on the ground.
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Logistics and delivery coordination
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Coordinate with in-house riders and 3PLs to plan routes, manage delivery windows, and track on-time performance; resolve failed deliveries, address issues, and cash-on-delivery challenges unique to Lagos.
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Inventory, reporting, and process improvement
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Monitor stock levels, run inventory and operations reports, and reconcile system vs. physical stock; define SOPs, track KPIs (cycle time, on-time delivery, stockouts, returns, cost per order), and lead continuous improvement projects.
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Customer experience and cross-functional collaboration
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Act as the main link between Cusorcart, vendors, logistics partners, and internal teams (support, marketing, finance, tech); resolve operational issues that affect customers and improve post-purchase experience.
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What you bring
Experience
- 2+ years in operations or marketplace management.
- Leadership & people management setting direction, delegating, coaching, resolving conflict, and keeping teams motivated.
- Data analysis & decision-making reading dashboards, interpreting KPIs, and turning data into actionable decisions (e.g., cost, throughput, SLAs).
- Financial awareness budgeting, forecasting, cost control, and basic understanding of P&L impacts of operational choices.
- Problem-solving & critical thinking diagnosing root causes, evaluating options, and implementing fixes under pressure.
- Organization & attention to detail tracking multiple tasks, maintaining documentation, and ensuring compliance with policies and standards.