Operations Manager

Business

Corgi Cafe

Department

Operations

Location

San Francisco, CA · Atlanta, GA · London · New York, NY

Workplace

On-site

Employment

Full-time

Pay

$130K – $160K

Experience

• 3+ years

• Own small operational problems before they become leadership problems.

• Coordinate repairs, maintenance, equipment issues, cleaning, pest control, signage, trash, and supply issues.

• Escalate serious issues quickly and clearly.

• Be willing to do hands-on work when needed.

• Keep cafes operational, safe, and presentable.

• What we are looking for

• 3 to 8+ years of multi-unit cafe, restaurant, retail, hospitality, or fast-casual operations experience.

• Experience managing Store Managers, Shift Leads, or multi-location teams.

• Strong understanding of labor, inventory, waste, scheduling, training, and store-level profitability.

• Hands-on leadership style.

• High standards for cleanliness, speed, product quality, and hospitality.

• Ability to read numbers and turn them into action.

• Strong communicator who can be direct without creating drama.

• Comfortable operating in a startup environment with incomplete systems.

• Willing to work nights, weekends, early mornings, and emergencies when needed.

• No ego. Must be willing to jump behind the bar, clean, move furniture, stock shelves, handle vendors, or solve whatever problem is in front of them.

• Ideal background

• Market Manager, District Manager, Regional Manager, Area Manager, or Multi-Unit Manager at a fast-casual, cafe, juice, coffee, or hospitality brand.

• Experience at companies like Joe & The Juice, Blank Street, Starbucks, Blue Bottle, Sweetgreen, Cava, Chipotle, Pret, Philz, Equator, or a strong independent cafe group.

• Experience opening new locations is a major plus.

• Experience in high-volume urban stores is a major plus.

• Military, hospitality, or intense field-operations background is a plus.

• Traits that matter

• High integrity.

• High urgency.

• Calm under pressure.

• Strong work ethic.

• Low drama.

• Direct communicator.

• Detail obsessed.

• Comfortable with chaos.

• Strong with people and numbers.

• Leads from the front.

• Takes ownership without waiting to be asked.

• Within 30 days

• You understand every cafe in your market.

• You know the team, the managers, the biggest operational problems, and the daily routines.

• You have fixed obvious gaps in cleanliness, stocking, scheduling, and accountability.

• Within 60 days

• Store Managers are executing better.

• Standards are more consistent.

• Labor, waste, inventory, and customer experience are improving.

• The market feels more organized and less reactive.

• Within 90 days

• The cafes in your market are operating with clear routines, stronger managers, better numbers, and fewer escalations.

• New openings are smoother.

• Leadership trusts you to own the market without constant supervision.

Compensation

Competitive base salary plus performance-based upside. Final compensation depends on experience, market, and scope of responsibility.

Why this role matters

Corgi Cafe is scaling quickly. The difference between a great cafe network and a chaotic one is strong field leadership. This person will be one of the key operators responsible for turning Corgi Cafe from a few exciting locations into a disciplined, high-performing cafe brand.