Operations Manager

About the Role Lead operational excellence within Burberry's RETAIL OFFLINE store on 59th Street, New York, to ensure the highest standard and most efficient delivery of the customer experience. What You'll Do

• Lead the store's operational excellence and support the General Manager with policies and procedures to streamline and safeguard the store.
• Act as the General Manager or Assistant General Manager when appropriate to ensure efficient front and back of house operations.
• Manage sales floor efficiency through operational support roles (Cashiers, Wrappers, Runners) to enhance customer experience and sales.
• Ensure staffing and staff schedules are optimised to match customer traffic flows and operational demands.
• Oversee Stockroom policies and processes (deliveries, dispatches, inventory).
• Support Asset and Profit Protection; influence service delivery and minimise loss.
• Ensure Health and Safety compliance and maintenance of the store building and internal areas (front and back of house); housekeeping responsibility.
• Drive the digital strategy and engage employees with new digital initiatives; leverage technology in all areas of the store.
• Recruit, onboard and develop all store operational support; lead the store Operations team with a coaching environment.
• Cascade company communications and embody Brand values; be a Brand Ambassador and reflect Burberry’s core values – Protect, Explore, Inspire.
• Demonstrate Burberry Leadership behaviours in dealings with all areas of the store and business. What We're Looking For
• Excellent leadership and people management skills; proven ability to network, recruit, train, develop and assess.
• Proven commercial awareness and ability to problem solve to minimise risks and overcome obstacles.
• Proven ability to work in highly pressured roles; flexible and agile to meet business needs.
• Sound commercial and brand awareness; strong operational performance within high-volume/high-turnover retail.
• Technical proficiency with SAP and MS applications. Compensation & Benefits
• Expected base salary: $70,000.00 to $75,000.00 per year at commencement.
• This base salary is part of total compensation which may include commission earnings, discretionary bonuses, short and long-term incentive packages, and company-sponsored benefits.
• This position is at-will and the company reserves the right to modify base salary or other compensation elements at any time.