About this role
Operations Manager
A well-established logistics organisation is seeking an experienced Operations Manager to lead and optimise its warehouse and distribution operations in KwaZulu-Natal. This is an excellent opportunity for a results-driven leader with strong operational, people management and customer service skills to join a fast-paced, service-focused environment.
Key Responsibilities
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Manage the day-to-day operations of a busy logistics and distribution facility.
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Oversee inbound and outbound logistics, receiving, dispatch and warehouse activities.
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Ensure compliance with Standard Operating Procedures (SOPs), customer contracts and Service Level Agreements (SLAs).
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Drive operational efficiency, productivity and continuous improvement initiatives.
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Manage container receiving, freight consolidation and inventory processes.
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Monitor operational KPIs and prepare accurate management reports.
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Control labour costs, overtime, equipment utilisation and departmental expenditure.
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Lead, coach and develop warehouse supervisors and operational teams across multiple shifts.
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Ensure excellent customer service through effective communication and query resolution.
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Maintain high standards of health and safety, housekeeping and regulatory compliance.
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Plan resources effectively to meet operational demands while maintaining service excellence.
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Minimum Requirements
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Tertiary qualification in Logistics, Operations Management, Business Management or a related field.
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Minimum of 5 years' experience within the logistics, transport or warehousing industry.
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At least 3 years' experience in a management role.
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Proven experience managing warehouse and distribution operations.
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Strong knowledge of inbound and outbound logistics processes.
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Experience managing operational KPIs, reporting and customer SLAs.
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Intermediate Microsoft Office skills, particularly Excel, Word and Outlook.
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Strong leadership, planning and problem-solving abilities.
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The Ideal Candidate Will Be
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A hands-on operational leader.
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Highly organised with excellent planning skills.
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Customer focused and service driven.
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Able to make sound decisions under pressure.
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Commercially aware with strong cost-control experience.
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Passionate about leading and developing high-performing teams.
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Committed to operational excellence and continuous improvement.
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What You'll Bring
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Exceptional leadership and communication skills.
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Strong analytical and decision-making ability.
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Experience managing large operational teams.
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Financial awareness and budget management skills.
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A proactive approach to improving processes and driving efficiencies.
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The ability to build strong relationships with customers and internal stakeholders.
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If you have a proven track record in logistics operations management and are looking for your next leadership opportunity, we would love to hear from you.
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Apply today by submitting your detailed CV.
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Please note: Only shortlisted candidates will be contacted.
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