About this role
About the Role Join AMXL JP to transform Japan's furniture and home appliance delivery network as part of Amazon Logistics Extra Large Team (AMXL). This position builds a new national delivery network by integrating local delivery company networks with Amazon technology, focusing on leadership, partner relationships, safety, and customer experience. What You'll Do
- Manage operational metrics for partner carriers at delivery sites to improve delivery quality, add services, ensure safety, and ensure regulatory compliance, while strengthening trust with partners.
- Build trusting relationships with new delivery partners.
- Frequently visit delivery sites to understand on-site operations.
- Support delivery partners to achieve contract delivery quality and profitability for the Amazon delivery business.
- Implement measures to improve driver safety, work environment, and motivation.
- Support the site management team, help reach operational targets, and reflect partners' and drivers' feedback in operations.
- Coordinate to resolve issues with delivery partners and ensure SOP standards are thoroughly followed.
- Support medium- to long-term customer experience goals.
- Manage a flexible schedule/shift to align with operations.
- Onboard new drivers and DSPs.
- Day-in-the-life: daily remote quality reviews, weekly/monthly network-wide reviews, topology meetings to plan expansion, and ensure safe, smooth operations and partner onboarding. What We're Looking For
- Basic Qualifications: Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Nice to Have
- Bachelor's degree or equivalent.
- Excited about working in a diverse group and contributing to an inclusive culture.