Operations Manager

Job title: Operations Manager

About the Role Drive customer satisfaction and operational excellence by leading service operations, workshop and field services with a skilled and engaged team. Ensure safe, high-quality and efficient execution of service jobs while continuously improving processes, developing people and supporting business growth at local level.

What You'll Do

• Lead and manage all service operations, including workshop and field service activities
• Ensure timely, high-quality execution of service jobs in line with customer and company standards
• Act as the main operational reference for service execution towards customers and internal stakeholders
• Plan and coordinate service activities, resources, tools, equipment and subcontractors, ensuring short- and long-term availability
• Manage fluctuating workload and tight timelines
• Maintain high standards of quality, productivity and safety
• Coordinate complex service activities in workshop and field environments
• Work under pressure with multiple stakeholders and priorities
• Lead, coordinate and motivate the service, workshop and field service teams
• Ensure adequate competences and skill levels through structured training and development plans
• Promote performance, accountability and retention of key talents while fostering effective cross-functional collaboration
• Ensure compliance with Health, Safety, Environmental and Quality requirements within service operations
• Promote a strong safety culture, apply company standards and procedures, support audits and risk assessments, and ensure all service activities are executed safely, responsibly and in line with continuous improvement principles
• Define, implement and continuously improve service and workshop processes
• Ensure consistent application of work instructions, procedures and IT tools
• Monitor service performance, quality and productivity, supporting reporting, audits and continuous improvement initiatives
• Ensure availability, maintenance and compliance of workshop and field service machinery, equipment and tools
• Support investment planning aligned with operational needs, safety and company standards
• Cooperate closely with Sales and Technical functions to support customers, service execution and long-term service agreements
• Provide technical and operational input for customer interactions, issue resolution and maintenance planning

What We're Looking For

• Technical education (Mechanical Engineering or similar preferred)
• 3–5 years of experience in service operations, workshop and/or field service management
• People management experience in an industrial or technical service environment
• Sound understanding of Health & Safety and Quality principles
• Strong leadership, communication and problem-solving skills
• Ability to manage priorities and perform under pressure
• English: working proficiency

Compensation & Benefits

• Attractive compensation & benefits
• Employee Assistance Program
• Global parental leave program
• Flexible working models