About this role
Operations Lead
The Operations Lead will provide day-to-day leadership for PricePally's programme operations across all approved locations. The role is accountable for converting programme plans into coordinated field delivery, ensuring that people, infrastructure, logistics, supply-chain activities and operational controls work together to achieve agreed outputs, work opportunities and market outcomes.
The post-holder will lead operational planning, mobilisation, field execution, logistics coordination, asset utilisation, health and safety, service standards and issue resolution. Working closely with the Programme Director, COO, zonal teams and functional managers, the Operations Lead will ensure that aggregation, storage, transport, digital coordination and market distribution operate as one reliable farm-to-market system.
The role will embed safeguarding, gender equality, disability inclusion, environmental responsibility and duty of care in operational delivery, while building practical systems that support quality, efficiency, accountability and continuity beyond programme funding.
TASKS AND RESPONSIBILITIES
Operational Planning and Delivery Management
- Translate approved programme workplans into detailed operational schedules, deployment plans, responsibilities and service-level expectations across zones, states and delivery sites.
- Coordinate daily and weekly execution across zonal coordination, supply chain, logistics, HSE, human resources and other operational support functions.
- Establish practical operating procedures, escalation pathways, handover requirements and control points for field and hub activities.
- Track operational milestones, dependencies and constraints, intervening early to resolve delays, capacity gaps and service failures.
- Ensure field operations remain aligned with approved budgets, participant targets, market demand, quality standards and delivery schedules.
- Provide timely operational reports and decision recommendations to the Programme Director and COO.
Field Operations, Hubs and Service Quality
- Oversee readiness, activation and effective