Operations Lead Part-Time

We are seeking an experienced and motivated Part-Time Community Operations Lead to support the day-to-day operations and performance of a conventional multifamily community. This role is responsible for assisting with property operations, resident satisfaction, occupancy goals, and overall community performance.

The ideal candidate is organized, customer-service focused, financially aware, and experienced in multifamily housing operations.

What You’ll Do

• Team & Operations Support

• Support daily onsite operations and help maintain an organized, professional community environment

• Assist with training, coaching, and supporting onsite team members

• Help ensure company policies and operational standards are consistently followed

• Leasing & Resident Relations

• Maintain knowledge of the property, competitors, and local market conditions

• Conduct community tours and assist with leasing and move-in processes

• Support marketing and leasing efforts to maximize occupancy

• Assist with resident retention and follow-up communication

• Provide excellent customer service and timely issue resolution

• Financial & Administrative Support

• Assist with rent collection processes and resident account follow-up

• Help monitor expenses, vendor coordination, and operational efficiency

• Support budget tracking, reporting, and general administrative tasks

• Ensure reports and documentation are completed accurately and on time

• Property Oversight

• Monitor service request completion and maintenance responsiveness

• Conduct routine apartment inspections and community walks

• Help maintain the overall appearance and cleanliness of the property

• Communicate operational concerns, incidents, or risks appropriately

• What You’ll Need

• High school diploma or equivalent required; college degree preferred

• 2–4+ years of multifamily, leasing, or property operations experience preferred

• Strong customer service, communication, and organizational skills

• Ability to multitask and work independently in a fast-paced environment

• Basic understanding of financial reporting and property operations

• Experience with property management software; Entrata experience preferred

• Ability to work onsite during scheduled part-time hours

• Schedule

• Part-time onsite position

• Flexible scheduling based on property needs

• Some weekend availability may be required

What You’ll Get:

• Commission-eligible role

• Housing discounts (varies by community)

• 401(k) match

• Growth and leadership development opportunities

• Wellness programs and team competitions

• Additional rewards and recognition

• *The anticipated pay range for this role is $25.00 - $28.00 per hour, with final compensation determined based on experience, skills, and internal equity.