About this role
ExxonMobil Job Posting
The IT Applications Support Analyst (SAP) provides functional and technical support for SAP applications and integrated business systems. This role is responsible for troubleshooting incidents, resolving service requests, supporting system enhancements, and collaborating with business users and technical teams to ensure stable and efficient SAP operations.
Job Role Responsibilities
- Monitor and resolve SAP incidents, service requests, and work orders within SLA targets.
- Troubleshoot issues across SAP applications and business processes.
- Support SAP integrations, interfaces, batch jobs, and third-party applications.
- Analyze root causes and work with functional, technical, and vendor teams to implement fixes.
- Participate in system upgrades, testing, enhancements, and change management activities.
- Identify opportunities for process improvement and automation.
- Develop and maintain support documentation, knowledge articles, and user guides.
- Provide proactive communication regarding system issues, outages, and resolutions.
Qualifications & Skills
- 3+ years of experience in SAP Application Support or a similar IT support role.
- Experience supporting SAP ECC and/or SAP S/4HANA environments.
- Knowledge of SAP modules such as MM, SD, FI/CO, PP, or WM/EWM.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience working with global teams and end users.
- Familiarity with Agile methodologies and ITIL processes.
- Excellent verbal and written communication skills.
- 3+ years of experience in SAP Application Support or a similar IT support role.
- Experience supporting SAP ECC and/or SAP S/4HANA environments.
- Knowledge of SAP modules such as MM, SD, FI/CO, PP, or WM/EWM.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience working with global teams and end users.
- Familiarity with Agile methodologies and ITIL processes.
- Excellent verbal and written communication skills.
Technical Skills
- SAP ECC / SAP S/4HANA
- SAP business process support and incident management
- SQL for data analysis and troubleshooting
- SAP interfaces, IDocs, workflows, and batch jobs
- Azure fundamentals (Azure Data Factory, Azure Functions)
- Knowledge of SAP Fiori, ABAP concepts, and Power BI is a plus
- Experience with C#, ASP.NET, Java, PowerShell, or API integrations is an advantage
Preferred
- SAP certification and experience supporting manufacturing, supply chain, procurement, or finance business processes.
Functional Skills
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
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