Operations Intern

About the company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About the team/role As an Operations Intern, you will play a key role in supporting the day-to-day operations of our platform by turning data into insights. You will work closely with cross-functional teams to monitor performance, identify opportunities for improvement, and help drive initiatives that enhance the experience for both drivers and riders. This role is ideal for someone who is passionate about solving real-world operational problems through data, eager to grow their analytical skills, and thrives in a fast-moving, collaborative environment.

In this role, you'll be...

• Data Analysis & Operational Insights Track, analyze, and interpret key operational metrics across driver and rider segments. Deliver actionable insights to support decision-making on user engagement, service reliability, and platform efficiency.
• Reporting & Dashboarding Build and maintain dashboards and reports that track key performance indicators (KPIs), support weekly/monthly reviews, and highlight emerging trends or issues.
• Local Operations & Execution Monitoring Partner with city operations teams to monitor the effectiveness of local activations, offline initiatives, and supply-demand strategies. Provide data-backed suggestions to improve city-level performance.
• Process Improvement Identify bottlenecks in operational workflows and leverage AI and data to drive scalable improvements in efficiency, quality, and speed of execution.
• Cross-Team Collaboration Collaborate with cross-functional teams including Product, Data, and Marketing to align on goals, ensure accurate metric definitions, and drive continuous improvement based on shared insights.

We're eager to be in touch because you have...

• Undergraduate, or Postgraduate who recently graduated from a Bachelor/Masters Degree in Data Science, Machine Learning, AI, Software Development, Computer Science, Computer Engineering, or a closely related technical field.
• Candidates are expected to work on-site at our Melbourne office for five days per week during the internship, which runs for at least 6 months and may be extended based on performance and mutual agreement.
• Familiar with large language model (LLM) related technologies.
• Hands-on experience of AI technology to empower data analytics, reporting and business process improvements.
• Strong interest in AI and able to implement AI as a solution to day-to-day business operations.
• Strong interest in data analytics with the ability to interpret information and contribute to insight-driven discussions and recommendations.
• Curious and solution-oriented, with a strong desire to learn from real-world operational challenges.
• Ability to work independently, manage competing priorities and navigate ambiguity.
• Strong attention to detail and a commitment to high-quality, accurate work.
• Proficient in Microsoft Excel and data visualization tools. SQL and/or Python experience is a plus

You'll love working at DiDi because...

• We create user value
• We are data-driven
• Win-win Collaboration
• We believe in integrity
• Growth
• Diversity and Inclusion
• We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.