About this role
Workforce Group – Operations Executive – Freight Forwarding
Locations: Port Harcourt, Rivers and Lagos Employment Type: Full-time
Key Responsibilities
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Coordinate freight bookings, cargo movement, tracking and final delivery.
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Process shipping documents and coordinate customs clearance.
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Liaise with shipping lines, airlines, customs agents, haulage providers and clients.
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Obtain freight quotations and monitor shipment costs.
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Arrange cargo collection, transportation, warehousing and delivery.
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Provide shipment updates and resolve operational delays.
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Maintain accurate shipment records and prepare operational reports.
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Ensure compliance with applicable customs, port, safety and security requirements.
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Key Performance Indicators (KPIs)
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On-time shipment delivery rate.
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Customs clearance turnaround time.
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Shipment cost control against approved budgets.
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Documentation accuracy.
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Client satisfaction and complaint resolution.
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Avoidable demurrage and detention costs.
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Compliance with regulatory requirements.
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Qualifications and Experience
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BSc/HND in Logistics, Supply Chain Management, Transport Management or a related field.
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4-6 years’ relevant freight forwarding or logistics experience.
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Knowledge of Nigerian customs procedures, shipping documentation and port operations.
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Proficiency in Microsoft Office; relevant professional certification is an advantage.
Key Competencies:
- Shipment coordination and planning.
- Documentation accuracy and regulatory compliance.
- Negotiation and cost control.
- Communication and customer service.
- Problem-solving, attention to detail and time management.
Working Relationships:
- Internal: Operations, Commercial, Finance, Business Development, HR/Legal and HSE.
- External: Clients, shipping lines, airlines, customs agents, port operators, haulage providers and overseas agents.
Salary
Net Monthly Salary: N500,000 – N700,000
Application Closing Date
15th November, 2026.