Operations Executive - Freight Forwarding

Ascentech Services Limited

We are recruiting to fill the position below:

Job Title: Operations Executive - Freight Forwarding

Location: Lagos

Employment Type: Full-time

Department: Operations / Logistics

Job Summary

• We are seeking an experienced Operations Executive – Freight Forwarding to coordinate import and export shipments by sea, air, and land.
• The ideal candidate will oversee shipment documentation, customs clearance, cargo transportation, and delivery while ensuring operational efficiency, cost control, and compliance with relevant regulations.

Key Responsibilities

• Coordinate freight bookings, cargo movement, shipment tracking, and final delivery.

• Prepare and process shipping documents and coordinate customs clearance.

• Liaise with shipping lines, airlines, customs agents, haulage providers, overseas agents, and clients.

• Obtain freight quotations, negotiate rates, and monitor shipment costs.

• Arrange cargo collection, transportation, warehousing, and delivery.

• Monitor shipment progress, provide regular updates to clients, and resolve operational delays.

• Maintain accurate shipment records and prepare operational reports.

• Ensure compliance with applicable customs regulations, port procedures, and safety requirements.

• Monitor demurrage and detention costs and implement measures to minimise avoidable charges.

• Coordinate with internal departments to ensure seamless shipment operations and customer satisfaction.

• Key Performance Indicators (KPIs)

• On-time shipment delivery rate.

• Customs clearance turnaround time.

• Shipment cost efficiency and budget compliance.

• Accuracy of shipping documentation.

• Client satisfaction and complaint resolution.

• Reduction in avoidable demurrage and detention charges.

• Compliance with applicable regulatory requirements.

Requirements

• BSc/HND in Logistics, Supply Chain Management, Transport Management, or a related discipline.
• 4–6 years of relevant experience in freight forwarding, shipping, or logistics operations.
• Good knowledge of Nigerian customs procedures, shipping documentation, and port operations.
• Experience coordinating import and export shipments by sea, air, and land.
• Strong communication, negotiation, organisational, and problem-solving skills.
• Proficiency in Microsoft Office and shipment tracking systems.
• Relevant professional certification in logistics or freight forwarding is an added advantage.

Key Competencies:

• Freight forwarding and shipment coordination.
• Shipping documentation and customs clearance.
• Cost management and negotiation.
• Regulatory compliance and risk management.
• Customer service and stakeholder management.
• Attention to detail, time management, and problem-solving.

Salary

N500,000 - N700,000 per month.

Application Closing Date

26th November, 2026.