About this role
Operations Executive – Freight Forwarding
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Rivers
- City Port Harcourt
- Job Field Logistics
Job Purpose
- Coordinate import and export shipments by sea, air, and land, ensuring timely delivery, cost efficiency, accurate documentation, and regulatory compliance.
Key Responsibilities
- Coordinate freight bookings, cargo movement, tracking, and final delivery
- Process shipping documents and coordinate customs clearance
- Liaise with shipping lines, airlines, customs agents, haulage providers, and clients
- Obtain freight quotations and monitor shipment costs
- Arrange cargo collection, transportation, warehousing, and delivery
- Provide shipment updates and resolve operational delays
- Maintain accurate shipment records and prepare operational reports
- Ensure compliance with customs, port, safety, and security requirements
Key Performance Indicators (KPIs)
- On-time shipment delivery rate
- Customs clearance turnaround time
- Shipment cost control against approved budgets
- Documentation accuracy
- Client satisfaction and complaint resolution
- Avoidable demurrage and detention costs
- Compliance with regulatory requirements.
Qualifications and Experience
- BSc/HND in Logistics, Supply Chain Management, Transport Management, or a related field
- 4 - 6 years' relevant freight forwarding or logistics experience
- Knowledge of Nigerian customs procedures, shipping documentation, and port operations
- Proficiency in Microsoft Office; relevant professional certification is an advantage
Key Competencies:
- Shipment coordination and planning
- Documentation accuracy and regulatory compliance
- Negotiation and cost control
- Communication and customer service
- Problem-solving, attention to detail, and time management
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