Operations & E-Commerce Assistant

Operations & E-Commerce Assistant

Our client, a Johannesburg-based company operating in the retail and e-commerce industry, is seeking a bright, organised and detail-oriented Operations & E-Commerce Assistant, to support the day-to-day administration and operations of the business. The successful candidate will assist across office coordination, task management, e-commerce, retail administration and customer service.

This is a junior position with room for growth.

Responsibilities

Office, Admin & Team Support:

• Provide general business administration and ad hoc support.
• Coordinate office supplies, maintenance, service providers, suppliers and contractors.
• Keep digital files, folders and shared drives organised.
• Assist with documents, forms, bookings and other practical arrangements.
• Support the wider team during busy periods.

Task Coordination & ClickUp:

• Keep the office ClickUp system organised and up to date.
• Follow up with team members on outstanding tasks and actions.
• Ensure tasks have clear owners, due dates and current statuses.
• Follow up on overdue items and help ensure tasks are completed.
• Maintain recurring tasks and workflows.

E-Commerce & Product Administration:

• Maintain Shopify and Takealot listings and assist with listing, stock and product-data issues.
• Make routine website updates, including changes to product information.
• Assist with new-range uploads and product setup.
• Load and organise product images and information.
• Rename, file and distribute product images correctly.
• Help maintain accurate product information.
• Assist with embroidery-order coordination.

Retail Customer Administration:

• Complete listing and product-information forms for key retail customers.
• Allocate and check barcodes using the internal product system, with a strong focus on accuracy.
• Prepare and send image and product-information packs.
• Assist with retailer distribution-centre bookings and related administration.
• Help coordinate catalogue printing and distribution.

Catalogue & Photography Coordination:

• Coordinate files and information with the company’s designer and photographer.
• Keep catalogue versions and product information organised.
• Coordinate printing quotations, printing and delivery.
• File and distribute final image sets.

Customer Service & Repairs Support:

• Provide basic customer-service support when required.
• Assist with customer-support volumes during peak periods.
• Maintain accurate repairs data and assist with reporting.

Additional Responsibilities (post training):

• Preparing clearing and freight-forwarder forms.
• Assembling shipment and packing-plan documents.
• Updating shipment information and estimated arrival dates in ClickUp.
• Coordinating routine courier and delivery bookings.
• Booking retailer distribution-centre delivery slots.

Requirements

• Strong digital/computer fluency and problem-solving. - Understands files, folders, downloads, shared drives and browser-based systems well enough to work out basic issues.

• Strong attention to detail, especially with data entry, barcodes, forms and product information.

• Organised, with strong follow-through and able to manage multiple small tasks.

• Quick learner, comfortable being trained on new systems and processes.

• Proactive, but also knows when to escalate.

• Good written English and professional communication.

• A genuine team player.

• Comfortable with a broad support role across admin, e-commerce and operations.

• Reliable and able to work full-time from the Johannesburg office.

• Previous administration, personal assistant, office, retail or e-commerce experience would be beneficial but is not essential.

• Experience with ClickUp, Zendesk or similar task-management and customer-service systems would be advantageous but is not required.

• Our client is offering a highly competitive salary for this role based on experience.