Operations Director

ACG_3840_JOB

Our client is a one of the leading companies in construction, real estate investment in Vietnam who is seeking an experienced candidate.

KEY RESPONSIBILITIES

• 1. Pre-Opening Phase

• Develop operating standards, SOPs, and guidelines for the pre-opening stage.

• Review and supervise design standards, operational layouts, functional areas, MEP systems, mock-up rooms, finishing materials, and procurement packages in coordination with relevant teams.

• Coordinate with investors, contractors, and operators to ensure pre-opening and handover schedules are completed on time.

• Review business plans and provide strategic and operational recommendations to management.

• Oversee OS&E planning, supplier review, operating contracts, and required legal documentation for project launch.

• 2. Operations Phase

• Standardize operating procedures and service standards for self-managed hotels and properties.

• Oversee overall operational and financial performance, including service quality, brand standards, profitability, and asset value.

• Manage operator performance, annual KPIs, OPEX, business plans, revenue, costs, GOP, guest satisfaction, and compliance with management agreements.

• Oversee engineering and energy costs, CAPEX, FF&E, maintenance, risk management, safety, and legal compliance.

• Evaluate operator performance and recommend corrective actions where required.

• 3. Human Resources Management & Development

• Develop workforce plans, competency standards, recruitment, and training plans for the Operations function and managed properties.

• Evaluate employee performance and recommend recruitment, transfers, appointments, rewards, or disciplinary actions as appropriate.

• Develop training programs, succession plans, and a professional service-oriented working culture.

• 4. Other Responsibilities

• Directly take on the role of Hotel General Manager during the pre-opening and initial operational handover stage of the assigned property, as required by management.

• Perform other duties assigned in accordance with the position’s responsibilities.

Requirements

• 1. Education

• Bachelor’s degree or higher in Business Administration, Finance, or a related field.

• Postgraduate qualifications or overseas experience in Tourism or Resort Real Estate are preferred.

• 2. Experience

• Minimum 10 years of experience in the hotel and resort industry, including at least 5 years in a similar position at a hotel chain management company operating 4-star properties or above.

• 3. Professional Expertise

• Strong experience in pre-opening management, hotel operations, technical and asset management, and OS&E procurement.

• Ability to develop standardized pre-opening strategies, operating models, and service standards across multiple properties.

• Strong understanding of hotel financial and operational performance, including revenue optimization, yield management, OPEX, CAPEX, and asset value optimization.

• Experience in sustainable asset management, supply chain risk management, and the application of technology to improve operational efficiency.

• 4. Leadership & Management

• Strong strategic thinking, business analysis, and decision-making capabilities.

• Ability to set objectives, manage budgets and risks, and establish consistent operating systems across different properties and operating units.

• Strong people leadership capabilities, including talent assessment, team development, succession planning, coaching, and performance management.

• Ability to influence and coordinate effectively with senior management, internal teams, operators, and other stakeholders.

• 5. Key Skills

• Strong change management, problem-solving, and cross-functional coordination skills.

• Strong service mindset, adaptability, and results orientation.

• Fluent English across all four skills.

• *Contact: Hoang Hai Ha

• Due to the immense number of applications, only shortlisted candidates will be contacted.**