Operations Coordinator (Workforce Center)

Saint Louis University - Operations Coordinator (Workforce Center)

JOB SUMMARY

The Operations Coordinator provides tactical planning and support for the Workforce Center. This position ensures a high quality training environment for all clients, and assists with managing relationships with outside clients and vendors, including large employers, training vendors, academic partners and test vendors.

PRIMARY JOB RESPONSIBILITIES

• Evaluates and improves Workforce Center operations to support revenue goals and growth initiatives; makes adjustments as needed to enhance performance
• Manages supply vendors and supports access to technology resources
• Works closely with external clients, vendors, students, training partners, instructors, and the sales team
• Provides administrative and operational support for training delivery, including preparation of materials and coordination of logistical details to ensure courses are set up for success; works in close collaboration with leadership and the training partner to align course operations with strategic goals and program standards; supports communication with instructors and vendors as needed, ensuring timely execution of training activities
• Leads the operational implementation of student services and acts as a point of contact for external clients across communication platforms; provides direct support to students throughout their learning experience—from initial inquiry and registration to accessing virtual classes, completing course evaluations, and receiving certificates of completion and digital badges
• Continuously updates operational procedures to enhance the student and client experience
• Generates and maintains operational reports related to course enrollments, revenue tracking, and cost monitoring; manages purchasing card (P-Card) reconciliation, prepares client invoices, and oversees collections to ensure timely and accurate financial processing
• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficient in Microsoft Office Suite, Google Docs, Salesforce and Adobe Acrobat
• Strong interpersonal skills
• Strong verbal and written communication skills
• Excellent customer service orientation and client engagement abilities
• Strong problem solving skills
• Exceptional attention to detail with strong organizational and time management skills
• Positive team player with the ability to take direction and complete tasks efficiently
• Ability to quickly learn new software platforms, including online registration and evaluation systems

MINIMUM QUALIFICATIONS

• High School Diploma or the equivalent
• Three or more years of relevant professional experience

PREFERRED QUALIFICATIONS

• Bachelor's degree

ABOUT THE TEAM

The Workforce Center was established in 2013 to address the skill needs of our modern and fast-paced workplaces. Powered by top-ranked Saint Louis University, the Workforce Center provides premier training solutions to corporations and individuals nationwide. With a mission to fulfill the needs of modern organizations, the Center offers a range of training topics including Cyber Security, Project Management, Agile, Analytics, Software Engineering and more. Learn more about the Workforce Center at SLU.

Function Staff Program Support

Scheduled Weekly Hours: 40

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources.