Operations Coordinator

The Aldo Group Inc

Overview

The Operations Coordinator is a key member of the Demand Management team, supporting the accurate and timely execution of wholesale customer orders for Aldo / APS Brands. This role is essential to ensuring on-time delivery and order accuracy, while providing visibility of issues and delays to our internal teams.

We’re looking for a detail-oriented, organized, and curious professional who enjoys working with data, thrives in a fast-paced environment, and is passionate about delivering great service.

Responsibilities

• Process and manage wholesale outbound orders in SAP from entry to fulfillment
• Maintain an accurate order book and provide visibility using SAP, BI tools, and Excel reports
• Build and analyze Excel files using Pivot Tables, VLOOKUP/XLOOKUP, and data reconciliation
• Manage customer-specific delivery SOPs and compliance requirements
• Monitor demand to support accurate production planning
• Partner with Distribution, Logistics, and Account Management teams to minimize delays and ensure order accuracy
• Deliver best-in-class customer service by managing inquiries, issues, delays, and claims
• Identify sales opportunities through product and operational support
• Support team members with cross-training, documentation, and additional tasks as needed

Requirements

• Positive, proactive attitude with strong curiosity and adaptability

• Fluent in French and English; role involves international communication where English is the primary business language

• Excellent organizational skills and strong attention to detail

• Strong proficiency in Microsoft Excel, including working with large datasets, formulas, pivot tables, lookups, and reporting

• High confidence using Microsoft Office (Excel, Outlook, Word, PowerPoint)

• Strong written and verbal communication skills with a customer-focused mindset

• Willingness to support the team beyond core responsibilities

• Customer service experience in wholesale or supply chain (preferred)

• SAP or ERP experience (preferred)

• Building a culture of belonging

• We firmly believe that the diversity of backgrounds, perspectives, and identities is a fundamental strength of the ALDO Group. We welcome applications from all backgrounds and are committed to providing a safe, respectful, and equitable work environment where everyone can reach their full potential and find their fit.

• LI-VB1