Operations Coordinator

Job title: Operations Coordinator

About the Role As a key member of the Commercial Workplace Operations Team, the Operations Coordinator supports the successful delivery of Commercial Banking strategies as they relate to physical premises and expense management. The coordinator will be accountable for Commercial offices within assigned regions and is required to be based out of a designated Main Office, providing in-person support a minimum of four days per week.

What You'll Do

• Serve as the main point contact for premise-related requests for Commercial Banking employees in the assigned region and provide operational support: represent and advocate on behalf of staff to project teams, internal and external vendors.
• Manage communications to and from the Office population via designated channels.
• Track and report known Office expenses & capacity to inform the finance work stream for accurate reporting and management.
• Deliver Office orientation for new employees, including how to use meeting room technology.
• Support all aspects of the Office onsite and through mastery of multiple platforms: MS Teams, Office Space, Workplace and MS Office suite.
• Admin & Facility Management Security: maintain records of keys/security credentials and controlling access.
• Maintenance: coordinate with Building Services or Real Estate on issues with cleaning, HVAC, lighting etc. to ensure operational/janitorial issues are resolved quickly.
• Record and escalate premise deficiencies ensuring items are completed using appropriate channels (Facilities, Real Estate Small Projects, Technology, AV Team, etc.).
• Supplies: ensure stationery and amenities are fully stocked and replenished, including arranging for off-site storage & destruction of files.
• External Vendors: ensure all external vendors (coffee, plants, shredding etc.) are engaged for timely service and all expenses are processed and tracked.
• Invoices: responsible for submitting and tracking invoices and escalate as necessary.
• Expenses of the teams are to be recorded and reported on a monthly, quarterly and annual basis.
• OHS Committee: participate in the OHS committee to ensure the Office is compliant with required standards, including communication to teams and ensuring each office has adequate Fire Wardens, First Aid Attendants and Health and Safety representatives.

What We're Looking For

• Flexibility to adapt to environment and business needs.
• Customer service focus.
• Strong communication and coordination skills.
• Ability to work onsite based out of the designated Main Office (minimum four days/week).
• Proficiency with MS Teams, Office Space, Workplace, and MS Office suite.