Operations Coordinator

Operations Coordinator

Bloomington, CA (Onsite) Full-Time Day Shift | Monday–Friday, 8:00 AM – 4:30 PM Compensation Range: $25 – $30 per hour

About Cargomatic

• Cargomatic is revolutionizing the transportation industry
• Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking
• Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain
• Recognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact

About the Role

• Support daily terminal and delivery operations in a fast-paced environment
• Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams
• Ensure smooth dock launches and high levels of on-time pickup and delivery performance
• Provide consistent, high-quality customer and driver support
• This role is onsite in Bloomington, CA and aligned to standard weekday business hours

What You’ll Do

• Provide high-level customer service and operational support

• Support drivers and serve as a primary point of contact during daily operations

• Coordinate with dock supervisors to ensure successful daily dock launches

• Lead and coordinate drivers to maintain on-time pickup and delivery performance

• Maintain accurate driver records, including times, routes, and special handling instructions

• Manage KPIs, open job reports, and daily POD reconciliation

• Oversee pickup dispatch management, including B2B and B2C assignments

• Support key customer accounts and provide ETAs as requested

• Manually build jobs when required and input rate adjustments

• Track and trace shipments to ensure service expectations are met

• Provide ad-hoc delivery and pickup coverage as needed

• Attend weekly operations meetings and support continuous improvement initiatives

• What We’re Looking For

• Required Qualifications

• Strong written and verbal communication skills

• Demonstrated experience in customer support and customer satisfaction

• Ability to think on your feet and problem-solve in real time

• Ability to learn quickly and adapt to new tools, systems, and processes

• Intermediate to advanced working knowledge of Microsoft Excel

• Strong analytical, organizational, and problem-solving skills

• Comfort working in a fast-paced environment with shifting priorities

• Ability to prioritize tasks and operate with a strong sense of urgency

• Preferred Qualifications

• Previous dispatch, transportation, or logistics experience

• Bilingual in Spanish

• Benefits & Perks

• Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans

• Company-paid life insurance and short- and long-term disability coverage

• Flexible spending accounts and dependent care savings options

• Employee Assistance Program with confidential counseling, legal, and financial resources

• Wellness programs and benefit advocacy support

• Equal Opportunity Employer

• Cargomatic is an equal opportunity employer

• We celebrate diversity and are committed to creating an inclusive environment for all employees