About this role
Operations Controller M/F
Job Type Full Time Qualification BA/BSc/HND , Diploma , Professional Certificate
Experience
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Location Nairobi
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Job Field Logistics
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Mission Description
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Supervise Fleet Planners to ensure effective daily planning, vehicle allocation, and timely dispatch of transport operations.
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Coordinate daily transport activities to ensure planned trips are executed efficiently while achieving operational KPIs.
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Monitor fleet utilization, vehicle availability, and driver productivity to maximize operational efficiency.
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Review transport schedules and make adjustments based on operational priorities, customer requirements, and fleet availability.
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Coordinate with the Workshop to minimize downtime and ensure timely availability of serviceable vehicles.
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Monitor trip execution, loading, dispatch, delivery performance, turnaround times, and vehicle movements.
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Manage operational disruptions including vehicle breakdowns, accidents, traffic delays, and customer emergencies by implementing contingency plans.
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Monitor fleet performance indicators including fleet utilization, trip completion, turnaround time, detention, demurrage, and vehicle productivity.
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Ensure compliance with transport legislation, company policies, safety procedures, and customer service standards.
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Review and approve daily transport plans prepared by Fleet Planners before execution.
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Coordinate driver deployment, leave schedules, shift planning, and operational manpower requirements.
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Liaise with customers, shipping lines, depots, and internal stakeholders to resolve operational challenges promptly.
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Review operational reports and provide daily, weekly, and monthly performance reports to Management.
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Coach, mentor, and evaluate Fleet Planners to ensure continuous improvement in planning quality and operational performance.
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Lead operational meetings and communicate priorities, challenges, and performance expectations to the planning team.
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Ensure all transport documentation is completed accurately and submitted within the required timelines.
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Perform any other duties assigned by the Fleet & Transport Solutions Manager.
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Profile
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Results-oriented.
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Strong leadership skills.
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Team player with excellent interpersonal skills.
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Highly organized and proactive.
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Resilient under pressure.
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Strong customer focus.
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High ethical standards and integrity.
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Excellent planning and coordination abilities.
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Continuous improvement mindset.
QUALIFICATIONS
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Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Business Administration, or a related field.
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Diploma in Transport & Logistics or Supply Chain Management will be considered with relevant experience.
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Professional qualification in Transport, Logistics, Fleet Management, or Supply Chain Management is an added advantage.
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