About this role
- Job Title: Operations Associate (Part-Time)
Location: LABEL SoHo, NYC, in person
Reports to: Director of Operations at LABEL
Compensation: $18/hour | Part-Time, 20–25 hours per week
The Operations Associate supports LABEL’s day-to-day operations, with a primary focus on garment inventory, shipping, fulfillment, and general operational support. This hands-on role ensures garments are accurately tracked, quality-checked, and moved efficiently between clients, clothiers, the showroom, and tailoring teams. The ideal candidate is highly organized, detail-oriented, and comfortable managing garment logistics in a fast-paced, high-touch custom clothing environment.
Key Responsibilities
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Receive, inspect, organize, and process inbound and outbound garments, including steaming, labeling, storage, and quality control.
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Manage garment shipments, including shipping labels, courier tracking, and resolving shipping issues.
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Maintain accurate garment records in the CRM, conduct regular inventory audits, and monitor aging garments across the showroom and remote offices.
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Manage weekly fabric “outs” by reviewing vendor updates and removing or identifying unavailable swatches.
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Coordinate completed garment check-ins from alteration partner; including pickups, and deliveries, ensuring clear communication and timely handoffs between teams.
Additional Support (As Needed)
- Coordinate with clothiers, tailoring teams, and ALTS on alterations, including tracking timelines, identifying rush orders, and communicating garment status.
- Maintain an organized, polished, and client-ready showroom.
- Assist with client check-ins, garment pickups, payments, and incoming calls.
- Support general operational needs, including supplies, facility coordination, and vendor communication.
Qualifications
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Strong communication skills and comfortable working across teams.
- Dependable, proactive, and comfortable in a fast-paced, client-facing environment.
- Comfortable using technology and CRM systems.
- Previous experience in retail, apparel, operations, or customer service preferred.
- Able to physically handle, organize, and prepare garments throughout the workday.
What Success Looks Like
- Accuracy: Garments and inventory are consistently tracked, quality-checked, and accurately recorded in the CRM.
- Timeliness: Incoming and outgoing garments are processed efficiently, with shipments and handoffs completed on schedule.
- Communication: Clothiers and internal teams have clear, proactive updates on garment status, delays, and outstanding needs.
- Organization: Inventory and showroom areas remain organized, with aging garments and operational issues addressed promptly.
- Team Support: Daily priorities are handled independently, with flexibility to assist other teams when needed.