Operations Associate

Operations Associate

Location: Burton, Michigan

Role Overview

The Operations Associate performs various administrative, technical, and customer service tasks across assigned business units. This role is responsible for managing data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering policies. The successful candidate will collaborate cross-functionally to support operational efficiency and system deployment initiatives.

Key Responsibilities

• Gather, develop, maintain, and interpret complex data to support business units.

• Communicate statistical and technical data clearly with internal and external partners.

• Assist in system change management, deployment, and central deployment of changes to distributed and mainframe batch cycles.

• Respond to inquiries for routine system issues and mainframe batch challenges.

• Support statistical reporting of metric and operational performance data.

• Participate in asset management, pricing research, procurement for online hardware and software, and physical inventories of equipment.

• Conduct audits to determine the accuracy of inventories and records.

• Manage complex or sensitive service orders and process orders for online change, add, or move requests.

• Assist project leaders with administrative tasks involving planning alterations, openings, relocations, consolidations, or removals of communication systems.

• Schedule installation and testing with third parties and authorized users prior to cutovers.

• Required Qualifications

• Education: Bachelor's degree in Business Administration, Finance, Computer Science, or a related field of study.

• Experience: Two to four years of related professional experience.

• Technical

Skills

• Proficiency with MS Office Suite, specifically Microsoft Word, Excel, PowerPoint, Access, and Project.

• Preferred Qualifications

• Demonstrated problem-solving, critical-thinking, and analytical abilities where challenges are complex.

• Strong organizational, planning, and data management skills.

• Ability to work independently and prioritize assignments within restricted time constraints.

• Demonstrated capability of working in complex environments with global project teams.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account, a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet, which a team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.