About this role
Job Posting
Operations Associate
Location: Reno, Nevada (On-site)
Work Hours: Mon-Fri 11:00 to 7:30 PST
Role Overview
The Operations Associate performs various administrative, technical, and customer service tasks across assigned business units. This role is responsible for managing complex data, resolving customer issues, performing research, and assisting in project management. The successful candidate administers corporate policies and maintains equipment inventories to ensure operational efficiency.
Key Responsibilities
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Gather, develop, maintain, and interpret complex operational data.
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Communicate statistical and technical data effectively with internal and external business units.
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Assist in system change management, deployment, and statistical reporting of performance metrics.
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Respond to inquiries for routine system issues and mainframe batch cycles.
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Conduct physical inventories of equipment and participate in audits to ensure record accuracy.
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Manage complex or sensitive service orders and assist with procurement research for hardware and software.
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Provide customer assistance with routine inquiries regarding software, hardware, and network operations.
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Support project leaders with administrative tasks involving facility planning, alterations, relocations, or consolidations.
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Schedule installation and testing activities with third parties and authorized users prior to system cutovers.
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Monitor customer questions and complaints to ensure adherence to established operational procedures.
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Required Qualifications
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Education: Bachelor’s degree in Business Administration, Finance, Computer Science, or a related field of study.
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Experience: Zero to two years of experience in an operations, administrative, or technical support role.
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Technical
Skills
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Proficiency in Microsoft Office Suite, specifically Microsoft Word, Excel, PowerPoint, Access, and Project.
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Preferred Qualifications
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Demonstrated problem-solving, critical-thinking, and analytical abilities where problems are complex.
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Strong organizational, planning, and multi-tasking skills within restricted time constraints.
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Ability to work independently and collaborate cross-functionally with global project teams.
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Company Overview
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.