About this role
About the Role
This associate-level role supports customers after the sale within a customer success function at an AI and discovery technology company. You will help customers stay engaged, get value from the service, and share feedback that informs improvements.
What You'll Do
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Follow up proactively with customers and provide ongoing post-sales support.
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Serve as a dedicated customer success partner, delivering attentive service.
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Track customer analytics and recommend improvements based on what you learn.
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Surface relevant leads and opportunities, gather customer feedback, and help refine product fit.
What We're Looking For
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At least 2 years of professional experience, with experience in a technology company or startup.
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Experience in customer success, account management, or post-sales customer support.
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Experience managing ongoing customer relationships and conducting proactive outreach.
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Ability to track and analyze customer metrics or analytics to inform business decisions.
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Background in AI, search, discovery, or an adjacent technology field is a plus.
Compensation & Benefits
Annual base salary range: $70,000 to $90,000.
Location
On-site in San Francisco, California, six days per week.